The Internet Resilience Report 2025: 1 in 8 Businesses Now Lose Over $10M a Month to Disruptions and Over Half Lose $1M+

Catchpoint’s annual Internet Resilience Report highlights rising performance expectations, critical AI blind spots, and third-party monitoring gaps driving escalating financial risk.

NEW YORK--(BUSINESS WIRE)--Catchpoint, the leader in Internet Performance Monitoring (IPM), proudly unveils its second annual Internet Resilience Report. This authoritative report provides valuable insights into the critical dimensions of Internet Resilience, offering a roadmap for navigating today's digital minefield. These insights were gathered from 475 global digital leaders, including IT managers, directors, and executive-level decision-makers across diverse industries.

Download the 2025 Internet Resilience Report: https://www.catchpoint.com/learn/the-internet-resilience-report-2025

Now in its second edition, the Internet Resilience Report 2025 continues to serve as an essential resource, providing authentic insights into the evolving importance of Internet performance. The 2025 findings underscore that ensuring fast digital experiences has become just as crucial as uptime—highlighting why digital performance must be a strategic priority at the highest organizational levels.

Key findings from the report include:

• Financial impact intensifies: 51% report monthly losses of over $1 million due to Internet outages or degradations, up from 43% in 2024. And 1 in 8 now lose over $10 million each month, a noticeable rise since last year.
• AI-driven incidents have immediate impacts: 57% of organizations immediately notice when AI supporting critical applications fails or slows, emphasizing the need for robust AI observability, while a worrying 43% rely on alerts, complaints, or delayed discovery.
• Slow apps are dead apps: 73% say fast, high-performing websites are critical to business success; 42% claim slow services might as well be offline.
• Third-party dependencies heighten risks: 74% of respondents identify third-party services as highly critical to their resilience strategy, highlighting the importance of comprehensive external monitoring.
• Best-of-breed tools dominate: 73% prefer specialized Internet Performance Monitoring tools for safeguarding digital experiences, rather than broad, less targeted tools.

Additional key insights include:

• Defining clear experience standards (XLOs): Despite the AI investment buzz (63%), the report advises prioritizing customer-centric Service Level Objectives (SLOs)—or Experience-Level Objectives (XLOs)—to anchor resilience efforts effectively.
• Resilience ownership remains unclear: 72% identify CIO/CTOs as ultimately responsible for resilience, yet only 44% directly assign this responsibility to IT operations or Site Reliability Engineering (SRE), indicating significant room for improved organizational alignment.
• Closing critical visibility gaps: 73% utilize IPM specifically to monitor third-party dependencies—services not adequately tracked by traditional APM tools—highlighting critical blind spots that can compromise resilience.

"If the Internet was already teetering on a fragile edge when we launched our inaugural Internet Resilience Report in June 2024, it’s even more so now," said Mehdi Daoudi, CEO and co-founder of Catchpoint. "The industry is waking up to a new reality: slow is the new down. Sluggish websites and applications don’t just frustrate users—they drain revenue and damage reputations."

Methodology
The 2025 Internet Resilience Report is based on responses from 475 digital leaders collected between February and March 2025. Participants spanned North America (65%), Europe (26%), and other regions, representing diverse industries, including tech platforms, financial services, manufacturing, retail, and healthcare. This diversity ensures that the report captures a broad and comprehensive perspective on the state Internet Resilience worldwide.

Download the 2025 Internet Resilience Report: https://www.catchpoint.com/learn/the-internet-resilience-report-2025

About Catchpoint
In today’s exacting digital age, performance is paramount. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs all rely on Catchpoint to ensure high performance and digital resilience by catching issues across the Internet Stack before they impact their customers, workforce or digital experiences. Catchpoint’s Internet Performance Monitoring (IPM) suite offers Internet Synthetics, RUM, BGP, Tracing, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics derived from the world’s largest, most detailed, active observability network.