Genesys Appoints Allen Chiu as Chief Legal Officer

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointment of Allen Chiu as chief legal officer and executive vice president, effective July 1, 2025. Chiu, who currently serves as chief compliance officer and general counsel at Genesys, will succeed Jim René, who is retiring after 25 years of distinguished service. René will remain with the company as special counsel through the end of the year to ensure a smooth succession process.

Chiu brings more than 20 years of legal experience and has already played a pivotal role in shaping the legal and compliance function at Genesys. In his current role, Chiu oversees the company’s global ethics and compliance program, trade and export controls, and litigation strategy. Chiu will report to Genesys chairman and CEO, Tony Bates.

“Allen is an exceptional and strategic leader whose deep expertise in compliance, privacy and global regulatory matters will be instrumental as we continue to scale our business and expand our AI leadership,” said Bates. “His thoughtful counsel and business acumen will help us navigate complexities and keep Genesys at the forefront of experience orchestration.”

Prior to joining Genesys, Chiu served as an assistant United States attorney in the US Department of Justice, where he worked in the national security and criminal divisions in the Central District of California. He began his legal career at Latham & Watkins LLP and clerked for Judge Dana M. Sabraw in the US District Court for the Southern District of California.

René has served as a trusted advisor and strategic legal leader at Genesys, helping guide the organization through critical phases of transformation, governance evolution and risk management.

“Jim’s contributions to Genesys have been significant and enduring,” said Bates. “His legal insight and steady guidance have been essential in strengthening our governance, navigating complex challenges and supporting the company’s growth. We’re deeply grateful for his contributions and leadership, and we wish him all the best in his next chapter.”

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.