Solidago Raises Maintenance Request Completion Rate to 86% with FacilGo

AI-Driven Centralization creates dramatic results for property management leader by leveraging data, improving costs, and handling resident chargebacks

SAN FRANCISCO--(BUSINESS WIRE)--FacilGo, the ultimate AI-driven maintenance, turn, and renovation platform for the multifamily and single-family property markets, today announced dramatic results for their client Solidago, including a 36% rise in on-time maintenance request completion. When Solidago needed a tool to create the best possible maintenance experience for residents across their diverse portfolio of multifamily properties, FacilGo was the ideal partner to streamline processes and make property management and technician teams more productive.

“Working with Solidago has been a great experience for everyone at FacilGo, and we admire their commitment to creating welcoming environments where residents experience superior quality and service, are respected and empowered, and can grow and enrich their lives,” says FacilGo Founder and CEO Ken Murai. “By implementing AI-driven maintenance with the FacilGo platform, Solidago saw remarkable results as their rate of timely maintenance request completion rose from 50% to 86% since March 2024.”

Beyond offering trackable and consistent results across all properties, FacilGo’s platform view gives the Solidago team the perspective to improve their best practices by leveraging and reusing all Solidago data, making it more efficient for the Solidago team to see how much turnover costs both in terms of supplies and services.

Solidago also uses FacilGo to mitigate overhead by reducing the cost of supplies and handling resident chargebacks. During procurement, Solidago can secure the best pricing thanks to FacilGo, which tracks the pricing on all items, as well as Solidago’s preferred rates. Solidago leadership is only expecting efficiency to continue improving as FacilGo provides an ongoing view of Solidago performance data.

“I live by KISS: keep it simple, stupid. FacilGo takes all the thinking out of maintenance but allows us to get the best pricing,” says Darrell Johnson, Vice President of Facilities at Solidago. “FacilGo allows me and my team to track where we stand at all times and support each team to meet its goals. Vendors who sign up with us can get on the back end, and gain access to billing from start to finish. I would encourage anyone to use FacilGo. It’s such a time saver. It’s cut-and-dry with everything at your fingertips. There are no old paper trails, no phone calls. FacilGo is bringing property management to the 21st century.”

About FacilGo

FacilGo is an all-inclusive AI-enhanced platform for residential rental property turnover, renovation, maintenance, and call centers. The FacilGo platform streamlines work orders, procurement, services, bidding, capex/renovation management, inventory/fixed asset management, and invoicing into a seamless process within a single database to maximize NOI and ROI. FacilGo solutions have seen amazing results at properties across North America and are trusted by leading property companies.