Upshop Appoints Mike Sanders as CEO to Accelerate Customer Innovation and Operational Excellence

AUSTIN, Texas--(BUSINESS WIRE)--Upshop, the leader in store operations technology for grocery retailers, today announced that Mike Sanders has been appointed Chief Executive Officer. Current CEO Shamus Hines will transition to a strategic board role, helping guide Upshop’s continued global expansion.

Over the last eight years under Hines’ leadership, Upshop has grown into the global leader in unified store operations, achieving:

• The industry’s first fully unified SaaS platform for food retail operations.
• Global expansion and scaling operations to support 450+ retailers and 50,000+ stores worldwide.
• Significant advances for customers in sustainability, food safety, shrink reduction, and sales growth.

This leadership move positions Upshop to accelerate even further—delivering faster innovation, deeper customer partnerships, and greater operational impact for grocery retailers worldwide.

Sanders joins Upshop after serving as Chief Revenue Officer at Kaseya, a world leader in AI-driven IT and cybersecurity solutions, where he helped scale operations to support tens of thousands of customers worldwide. He brings a proven record of operational excellence, customer-centric innovation, and rapid growth—all aimed at helping customers achieve greater success and profitability, faster.

"Food retailers are pushing for faster innovation and greater support, and that’s exactly what Upshop is going to deliver," said Mike Sanders, CEO of Upshop. "Our customers’ needs are clear: simplify operations, drive efficiencies, and help stores sell more while reducing waste. I’m excited to build on Upshop’s strong foundation and accelerate results for every customer we serve."

For Upshop customers, this leadership transition means more focus than ever on speed, support, and innovation. Sanders will partner closely with Upshop’s experienced leadership team to deepen customer relationships, deliver on product roadmaps announced at Altitude 2025, and expand Upshop’s unified store operations platform globally.

"I'm thrilled to welcome Mike to lead Upshop through its next chapter," said Shamus Hines, outgoing CEO of Upshop. "His proven track record of operational excellence and scaling global software organizations makes him the ideal leader as we build the organizational capabilities needed to meet our customers' demands to innovate faster. I'm genuinely excited about the tremendous impact Mike will have on our business as I transition to a board role."

This transition comes as Upshop doubles down on its mission to help grocery retailers drive sales, cut shrink, and optimize store execution. Upshop is delivering real, usable AI that works where it matters most—on the store floor—empowering teams with smarter forecasting, faster ordering, more accurate production, and tighter inventory control. The recent launch of Total Store Ordering at the Altitude conference showcased Upshop’s expanded intelligence and automation capabilities—solutions built to drive measurable results in every aisle, every shift, every day.

The vision, strategy, and roadmap Upshop customers rely on remain unchanged—with an even sharper focus on helping retailers boost store performance, drive profitability, and future-proof their operations.

About Upshop

Upshop is the leading provider of unified store operations technology for food retailers, simplifying forecasting, ordering, production, inventory, and safety through a single platform. More than 450 retailers and 50,000 stores worldwide rely on Upshop to improve execution, drive sales, reduce shrink, and operate more efficiently.

Learn more at upshop.com and watch how retailers are winning with Upshop: Upshop Total Store Operations Experience - YouTube.