Memorial Credit Union Launches Mahalo’s Thoughtful Banking® Platform to Strengthen Digital Access and Member Engagement

~New platform enhances app customization, supports member-centric banking~

TROY, Mich.--(BUSINESS WIRE)--Mahalo Banking, a CUSO offering premier digital banking solutions built for credit unions, today announced that Memorial Credit Union (Memorial CU) has successfully launched its Thoughtful Banking® platform. This implementation introduces a redesigned interface, expanded personalization options, and an optimized account management experience for Memorial CU’s members.

The transition to Mahalo was part of the credit union’s broader strategy to modernize its digital infrastructure and offer more intuitive self-service capabilities. The initial launch included a focused effort on account registration and joint account functionality as Memorial CU transitioned to a member-centric core model alongside their conversion to Corelation KeyStone. Early feedback highlighted the platform’s cleaner design and new customization features, which have led to increased member interest in exploring tools that align with their daily financial needs.

“The transition has been seamless, and we are seeing impressive engagement as more members explore the platform’s features,” said Thomas Rogers, President and CEO of Memorial CU. “Members are excited about the refreshed design and quickly adapting to the platform’s improvements. The new look and ability to personalize the user experience are driving stronger engagement across our digital channels.”

The launch reflects an industry-wide push among credit unions to shift away from legacy systems and toward digital platforms that offer both scalability and deeper core connectivity to benefit member satisfaction and retention. With Mahalo’s platform now live, Memorial CU is positioned to continue enhancing its digital offerings, with a foundation that supports future innovation and third-party integrations.

“Memorial CU’s commitment to delivering a more modern, personalized experience reflects the approach many credit unions are taking to meet changing member expectations,” said Denny Howell, COO of Mahalo. “Our platform is designed for credit unions like Memorial that want to scale, enhance services, strengthen security, and evolve alongside their members’ needs.”

About Memorial CU

Memorial Credit Union, originally chartered in 1953, is one of the oldest member-owned financial institutions in southeast Texas. The credit union proudly serves the employees of the Memorial Hermann Health System, their families, any person affiliated with Memorial Hermann Health System, employees of various Houston area companies, and many community areas around Houston. Memorial Credit Union has built a strong financial base over the years by providing a broad selection of great products and services to its members.

About Mahalo

Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.

For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn.