Level Access Welcomes Andrew Snyder as Chief Customer Experience Officer

New executive will help organizations advance accessibility in a complex and evolving digital landscape

ARLINGTON, Va.--(BUSINESS WIRE)--Level Access, the category leader in digital accessibility solutions, has announced the appointment of Andrew Snyder as its Chief Customer Experience Officer. With a track record of successfully scaling customer experience programs at high-growth, global technology companies, Snyder is poised to help organizations make faster progress toward their accessibility goals in an increasingly complex, rapidly changing digital ecosystem.

“Organizations around the world know that digital accessibility is a legal and business requirement. We’re proud to support them in building sustainable programs that ensure their digital experiences are accessible to people with disabilities,” said Mark Zablan, CEO, Level Access. “Andrew is an exceptional leader who forges powerful partnerships with customers to help them achieve their goals.”

Digital accessibility removes barriers to technology for more than 1.3 billion people around the world who identify as having a disability. Laws like the Americans with Disabilities Act (ADA) in the U.S. and the European Accessibility Act (EAA) in the EU are raising the profile of digital accessibility requirements, making it a critical priority for organizations globally.

“Level Access stands out as the digital accessibility solution provider with the deepest bench of expertise, and the most innovative suite of automated and AI-powered tools. I’m excited to deploy that technology and expertise to help our customers drive efficiency and expand their impact,” said Snyder.

Prior to joining Level Access, Snyder led the Global Customer Experience team at Kyriba, where he oversaw thousands of customer engagements worldwide. He also effectively scaled client-facing programs at Cvent, the global market leader in meetings, events, and hospitality technology. He is eager to apply his expertise creating value for customers to Level Access’s mission.

“Throughout my career, my passion has been helping customers solve their biggest challenges to deliver maximum success. For Level Access’s customers, that success is connected to broader impact: Removing barriers to access for people with disabilities,” said Snyder. “I’m thrilled to help organizations around the world achieve business results while simultaneously contributing to a more equitable digital world.”

About Level Access

Level Access is the category leader in digital accessibility solutions. Our comprehensive approach combines a fully integrated platform with the deepest bench of subject matter expertise, delivering capabilities across the three pillars of successful digital accessibility programs: Audit & Test, Build & Fix, and Governance & Reporting.

Digital accessibility ensures that the digital world and technology are available to everyone, including the 1.3 billion people with disabilities globally who control over $1 trillion in spending power. By creating accessible digital experiences, organizations can expand market share and achieve compliance with legislation like the Americans with Disabilities Act (ADA) and the European Accessibility Act (EAA).