Alorica Wins Silver Stevie® Award for Innovation in Customer Service, Reinforcing Its Leadership in AI-Powered Multilingual CX

With real-time voice language translation through Alorica ReVoLT, the company is transforming customer interactions, improving service quality and driving measurable business impact across industries

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global leader of digitally-powered customer experiences (CX), has received a Silver Stevie Award for Innovation in Customer Service in the 19th annual Stevie Awards for Sales & Customer Service for its first-to-market, award-winning real-time voice language translation solution, Alorica ReVoLT, developed by Alorica IQ—the company’s dedicated innovation incubator. This recognition underscores Alorica’s commitment to providing innovative solutions that deliver client outcomes and customer multilingual expectations by enhancing efficiency, accuracy and personalization.

The Stevie Awards for Sales & Customer Service recognize the world’s top customer service, contact center, business development, and sales innovations. This year’s competition included over 2,100 nominations from organizations of all sizes, across 45 nations and territories. Winners were selected based on the average scores of 176 professionals worldwide, serving on seven specialized juries.

“This Silver Stevie win reaffirms what we’ve always known—being first matters,” said Mike Clifton, Co-CEO, Alorica. “We invested in Alorica ReVoLT before the industry even recognized the need, and today, it’s changing the game for multilingual customer interactions. We’re focused on offering solutions that enhance human connection, improve service quality and drive tangible business results for our clients.”

Recently, Alorica implemented ReVoLT for a leading global hospitality company that faced challenges in recruiting and retaining native French and Dutch-speaking agents, resulting in high attrition, prolonged hiring cycles and inconsistent service during peak demand. Leveraging Alorica’s technology, the client reduced its reliance on costly native speakers while improving customer interactions by eliminating language barriers. With 97% translation accuracy and AI-powered natural language processing, agents were able to effectively communicate in multiple languages, resulting in a 117% increase in conversion rates and a 34% boost in Revenue per Call (RPC). Improved conversational flow fostered stronger customer rapport, while a minimal learning curve led to higher agent adoption and greater confidence in handling multilingual conversations.

"Alorica was built on innovation—it's in our DNA," said Max Schwendner, Co-CEO, Alorica. "The measurable impact our clients have been experiencing is a testament to how our AI-driven technology is successfully elevating businesses’ engagement with their global audiences. Alorica ReVoLT enables brands to deliver seamless, localized customer support despite linguistic hurdles. With this solution, companies can overcome recruitment challenges and achieve significant performance gains—all without additional multilingual hiring or training."

This is the third recognition for Alorica ReVoLT following the Bronze Stevie for Technology Breakthrough of the Year and AI Breakthrough Award for Best AI-based Solution for Customer Service.

To learn more about Alorica’s award-winning AI solutions, visit www.alorica.com.

About Alorica

Alorica is the global leader in designing and deploying tech-enabled customer experiences (CX) at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. Alorica’s proven track record of delivering best-in-class performance for 25+ years has resulted in world-class customer and employee satisfaction scores along with long-term loyalty. To learn more, visit www.alorica.com.