Kinetic’s Whole-Home Wi-Fi Installs Surpassed Half-Million Homes

• Kinetic has completed over 600,000 free Whole-Home Wi-Fi certifications optimizing connectivity and reducing service calls.
• This virtual certification improves installation by addressing issues like network interference and router placement, offering real-time feedback for optimal Wi-Fi performance.

LITTLE ROCK, Ark.--(BUSINESS WIRE)--Kinetic, a leading provider of residential fiber-optic internet service, announced the completion of more than 600,000 free Whole-Home Wi-Fi certifications since the technology’s launch, reaching customers across its 18-state footprint. Instituted almost two years ago, this installation process is part of Kinetic’s commitment to enhancing quality installation for customers, thus reducing future service calls.

“Homes today have more devices connected than ever before, and these devices often extend throughout the home from basements to attics and everywhere in between,” said Barry Bishop, Kinetic senior vice president of Field Operations. “Through our Whole-Home Wi-Fi certification process, our customers receive a no-fuss, no-problem installation process when we install their internet and Wi-Fi. Our certified technicians are committed to ensuring a friendly and professional installation process where all devices and hardware work as they should before the job is done.”

In collaboration with RouteThis Certify, Kinetic’s Whole-Home Wi-Fi Set Up process significantly enhances the initial installation experience for customers. This process addresses and mitigates potential issues such as network interference, obstructions, router placement, and congestion that can adversely affect a customer’s Wi-Fi connection. The app, which is used by Kinetic’s 1,700 install and repair technicians, provides real-time feedback so the technician can find the ideal equipment placement for the best Wi-Fi experience.

“We’re grateful for the efficient installation experience this tool provides our techs, allowing us to better serve our customers,” said Dustin Simpson, Kinetic’s senior director of Systems Transformation. “Ultimately, by improving our installation process, we hope to create more comprehensive connectivity from the start, reducing the need for repeat service calls.”

Kinetic said this distinctive service sets them apart from competitors by optimizing internet connectivity throughout the entire home. By offering a comprehensive "Wi-Fi certificate," customers gain a transparent view of their network's performance, and quality control becomes a tangible asset they can hold.

“One of the standout features of RouteThis is its ability to highlight areas that might benefit from Wi-Fi extenders, particularly in multi-level homes,” said Dilan Rodas, a seasoned Kinetic technician who has witnessed firsthand the impact of this innovative tool while working in the field. “This functionality not only improves the credibility of technicians installing the Wi-Fi, but also resolves connectivity issues, such as those affecting all devices across the residence.”

RouteThis Certify has significantly improved Kinetic’s Whole Home Wi-Fi’s expected speeds on any customer premises equipment (CPE) device. Behind the scenes, RouteThis Certify continues to develop platform capabilities by summarizing the installation details collected during the service and making them available to the customer and operations teams via a certificate.

“This service exemplifies Kinetic's commitment to delivering exceptional broadband services and improving customer satisfaction, making it a valuable asset that is uniquely available to Kinetic customers,” Simpson said.

Kinetic's success with the RouteThis Certify app demonstrates its commitment to innovation and quality, adapting to the rapidly changing technological landscape to deliver superior customer experiences. For more information about RouteThis Certify, visit: https://www.routethis.com/certify.

For more information about Kinetic’s Whole Home Wi-Fi, visit https://www.windstream.com/residential/whole-home-Wi-Fi-set-up.

About Kinetic: Kinetic, a Windstream company, offers reliable fiber-based broadband to consumers and small to medium-sized businesses in 18 states. The company’s quality-first approach connects customers to new opportunities and possibilities by delivering a full suite of advanced communications services backed by robust security and friendly customer success experts. Kinetic is focused on expanding its fiber network and bridging the digital divide to deliver modern solutions to customers in underserved areas. Additional information about Kinetic is available via our customer portal at GoKinetic.com or windstream.com. The company also offers managed cloud communications and security services to mid-to-large enterprises, government entities and educational institutions across the U.S. as well as customized wavelength and dark fiber solutions to carriers, content providers and hyperscalers in the U.S. and Canada. Windstream is privately held and headquartered in Little Rock, Ark.

About RouteThis: RouteThis is transforming WiFi customer experience by empowering Service Providers and Smart Home brands to deliver exceptional residential WiFi installation, repair and support with CPE-agnostic software solutions and remote service platforms. RouteThis has served over 175 companies globally, with key value driven by reducing average handle time, deploying fewer truck rolls, and increasing average revenue per user. Headquartered in Ontario, Canada, visit RouteThis.com and follow us on LinkedIn to learn more.

Category: Kinetic