Ricky Ramon Joins OXIO From Verizon as SVP of Customer Experience

NEW YORK--(BUSINESS WIRE)--OXIO, a leading Telecom-as-a-Service (TaaS) platform, today announced it has appointed Ricky Ramon as senior vice president of customer experience. Ramon, formerly assistant vice president of customer operations at Verizon and vice president of carrier operations and automation at TracFone, brings over 25 years of telecom and customer operations experience to further enhance OXIO’s growing leadership team and deliver customer experience excellence.

Ramon will oversee the development and implementation of OXIO’s customer experience and support strategies to ensure seamless customer interactions that foster greater customer satisfaction, efficiency and business growth. He will focus on nurturing OXIO’s customer-centric approach to ensure the customer is considered in every business decision.

“As we continue to break the molds of traditional telecom and provide our customers with turnkey tools and data to build the next generation of mobile experiences, we’re thrilled to welcome Ricky to the team as our SVP of Customer Experience,” said OXIO founder and CEO Nicolas Girard. “His extensive background in telecom and customer operations will be instrumental in elevating our efforts to deliver exceptional, world-class experiences at every stage and touchpoint in the customer journey.”

Ramon’s appointment reflects a notable surge in key hires at OXIO, which has welcomed experienced telecom, SaaS and technology professionals from leading companies such as AT&T, Google Fi, Verizon, DISH Network, MATRIXX and Uber in recent years.

“I’m excited to take on the responsibility of driving customer experience excellence for OXIO,” said Ramon. “My mission is to deliver exceptional customer service and support while cultivating deep, meaningful relationships that drive continuous alignment between our company and our clients. By truly understanding their challenges and needs, we can effectively support them in achieving their goals and driving their success.”

As the company continues its expansion across North America, empowering retail, fintech, lifestyle, M2M companies and more to become their own mobile virtual network operator (MVNO), Ramon’s focus on customer experience excellence will help OXIO drive higher Net Promoter Scores, customer retention and profitability.

About OXIO

OXIO is building the global network of the future as the first telecom-as-a-service (TaaS) platform, founded in 2018. Our technology-first approach to telecom unlocks innovation and possibility while delivering actionable insights for customer-obsessed companies competing in a data-driven world. OXIO is headquartered in New York with offices in Mexico City and Montreal. For more information, visit oxio.com. To learn more about current openings, visit oxio.com/careers/.