Unite Us Launches Industry’s First AI-Driven Community Resource Data Infrastructure, Moving the Sector’s Focus to Outcomes and Impact

The nation’s leader in social care transformation has released the industry’s first AI-driven Community Resource Data Infrastructure for the health and social service ecosystem, driving up to 96% accuracy at launch while shifting the sector's focus on delivering last-mile impact.

NEW YORK--(BUSINESS WIRE)--Unite Us, the nation’s trusted technology partner for social care transformation, is excited to announce the nation’s first AI-driven Community Resource Data Infrastructure for managing health and social service data. The cutting-edge solution leverages advanced Artificial Intelligence (AI) to continuously manage, update, and validate Unite Us’ nationwide repository of community-based providers, significantly advancing frequency and accuracy from traditional data management methods used by the sector. This release enables our communities to accelerate towards an interoperable and connected repository of health, government, and social service providers while focusing on enhancing client care and driving scalable community impact.

The company's goal for this initiative is to support communities to reimagine care delivery by helping them increase efficiency with their existing investments to enable further investment in direct client service and last-mile interventions. To date, the use of AI and Large Language Models has already proven to increase the ability to power, update, and manage Unite Us out-of-network resource information from days to minutes and up to 96% accuracy upon its launch. With the infrastructure already deployed in several states, Unite Us will work with local communities, including its 211 and I&R partners already investing in this work, to complement and support their efforts nationwide, enabling next-generation service delivery backed by technology.

This AI-backed initiative for resource data management, combined with Unite Us’ accountable network of community partners (“in network”) who manage their capacity, availability, and program information directly in the Unite Us Platform, sets a new standard for the health and social services sector by increasing the efficiency of community-based organizations to enable ROI-driven investments that drive better health.

“Our industry dedicates tremendous resources to managing and updating resource information, and we’re excited to support communities in leveraging their valuable human capital for designing and implementing improved service delivery models for their organizations and communities,” said Dan Brillman, co-founder and CEO of Unite Us. “AI has so much promise and this is an example of the practical use of AI in our sector to ensure that the hardworking, dedicated teams within community agencies can focus on freeing up their time to focus on direct service provision and outcomes delivered for our communities. This marks a significant step forward in enhancing the social care landscape and ensuring that resources are effectively utilized to improve the lives of individuals and families.”

The company and its collaboration with community organizations investing in this work will be instrumental in supporting local initiatives, ensuring that the infrastructure provides the most current and accurate data on program eligibility and capacity. This, in turn, empowers Unite Us users to experience highly personalized resource recommendations through the Unite Us Platform, its client-facing applications, and proactive analytics solutions. The outcome of this release is already seeing improved access to services and more efficient connections to care for individuals and communities.

“Unite Us is proud to lead the industry with AI-enhanced solutions that boost innovation and impact," said Raffaelle Breaks, chief product and technology officer at Unite Us. "Achieving up to 96% accuracy right from the start is a game-changer for our customers, and we are committed to further refining our models to enhance this impact. Using AI, we are raising the bar on social care delivery by empowering health and social care providers to invest in ROI-driven initiatives that prioritize improved health outcomes.”

This capability is part of a broader initiative to usher in a new era of social care by infusing AI into our human-centered technology solutions. It underscores Unite Us’ commitment to its vision for AI and its ability to optimize humans’ ability to drive change in their communities. Infusing AI into our industry-leading products will unlock new possibilities for providers and community organizations to remove friction, multiply efficiencies, and make more informed decisions at scale.

“We believe AI is an invaluable component of social care when leveraged to enhance—not replace—human decision-making,” adds Brillman. “When used effectively and ethically, AI will do more than streamline social care operations; it will become a crucial tool for fostering trust within communities and driving secure, scalable solutions across the nation.”

As Unite Us continues to innovate, it remains focused on building a more connected, resilient, and accountable social care landscape centered on security and human impact. Using AI to power its Community Resource management, Unite Us is redefining possibilities—empowering communities, improving health outcomes, and setting a new standard for social care technology.

To learn more, visit our website www.uniteus.com.

About Unite Us

Unite Us is the nation’s premier technology provider for transforming social care. Our advanced product suite is used to proactively coordinate services using data-driven insights, streamline referral and case management, and facilitate eligibility assessments and reimbursements across government, healthcare, health plans, and community organizations. The first of its kind, our closed-loop referral system prioritizes privacy and dignity and has integrated data and analytics tools used to measure impact, optimize programs, and shape policy. With over 1.5M services, we host the nation’s largest network of community-based health and social services dedicated to improving whole-person health. Learn more at UniteUs.com and LinkedIn.