Press Ganey Expands AI Capabilities to Transform Safety and the Experience of Patients and Healthcare Employees

CHICAGO--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, today unveiled expanded AI capabilities designed to help healthcare leaders anticipate challenges, take proactive action, and improve safety and experiences for patients and employees.

Built to deliver unmatched precision, Press Ganey AI anticipates safety events, employee turnover, clinical trends, and patient experience outcomes. These advanced capabilities are powered by the industry’s largest integrated dataset—5.5 billion patient encounters, 2.2 million employee voices, and the nation’s top patient safety organization database.

"Leading healthcare organizations know the power of bringing safety, workforce engagement, and patient experience together in one strategy,” said Patrick T. Ryan, CEO and Chairman of Press Ganey Forsta. “Artificial intelligence takes this approach to the next level, helping leaders stay ahead of challenges and make meaningful improvements that lead to better care and outcomes."

Industry-leading AI, purpose-built for healthcare

Press Ganey AI combines cutting-edge technology—including machine learning, predictive analytics, generative LLMs, and NLP—with decades of industry expertise. Purpose-built for safety, HR, nursing, patient experience, and marketing leaders, these capabilities address healthcare’s complex challenges. Available on the HX Platform, with select features in limited release, Press Ganey AI delivers more actionable insights through three core capabilities:

• AI Summarize
  Extract insights in a fraction of the time. Instantly analyze active and passive feedback from surveys, patient portals, calls, and online reviews. Teams can leverage conversational AI to query data in real time, asking questions like, “Which clinics are performing above average?”

• AI Compose
  Save time with context-aware, branded responses to online reviews and patient feedback. Surveys are enhanced with smart prompts to gather richer insights. For example, if a patient writes, “I liked my nurse,” Press Ganey AI follows up by asking for the nurse’s name and reasons why.

• AI Recommend
  Turn insights into action with predictive analytics. Identify groups of at-risk employees and receive evidence-based engagement plans. Detect safety risks from patient feedback, classify harm events, and provide actionable recommendations to address overlooked issues.

Proven impact across healthcare

The enhanced capabilities of Press Ganey AI are part of the company’s $500M, five-year investment in generative AI and advanced technologies for the HX Platform. Hospitals already using Press Ganey’s AI-powered predictive rounding have doubled their ability to identify at-risk patients, enabling timely interventions. Nursing Intelligence, another AI-driven feature, reduces the time spent reviewing patient experience data by 50%, streamlining the Magnet® application process.

"AI has the potential to revolutionize healthcare by providing leaders with the tools to predict and address challenges before they arise," said Darren Dworkin, President and Chief Operating Officer of Press Ganey. "With these expanded capabilities, Press Ganey AI ensures that organizations can act with confidence, leveraging technology that prioritizes safety, accuracy, and equity to improve outcomes for patients and employees alike."

To learn more about Press Ganey AI and how it can transform an organization’s approach to care, visit pressganey.com/PressGaneyAI.

About Press Ganey

Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients and workforce by marrying data with unparalleled technology and expertise. Our HX platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain employees and ensure the care journey is accessible, safe, equitable, and patient-centered. We are the trusted partner to over 41,000 healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.

About PG Forsta

PG Forsta is a leading provider of experience measurement, data analytics and insights for healthcare and other complex industries. Our Press Ganey healthcare suite is the most widely adopted experience, clinical and safety solutions for providers, payers and life sciences organizations. Our Human Experience platform for enterprises, which includes an award-winning “voice of the customer” solution, powers the world’s leading brands and 9 out of 10 global market research agencies.