ISN® Receives International Customer Service Standard Gold Certification

Customer Service Institute of America recognizes ISN for its award-winning customer service

DALLAS--(BUSINESS WIRE)--ISN, the global leader in contractor and supplier information management services, announced today it has earned the International Customer Service Standard (ICSS) Gold Certification by the Customer Service Institute of America (CSIA). This follows ISN’s first Gold Certification achievement in 2021. The comprehensive assessment evaluated ISN on 24 attributes critical to best-in-class customer service and included a visit to ISN’s Dallas headquarters by CSIA assessors.

“ISN is dedicated to the client and contractor experience, and it is evident in their business decisions and culture,” remarked the CSIA assessors. “The focus on contractors and Hiring Clients remains unwavering and it is understood that the customer interactions and experiences are priority number one."

“Our second Gold Certification demonstrates ISN’s commitment to providing excellent service to our customers,” said Jenny Buckley, Senior Vice President at ISN. “This recognition is a testament to the dedication given by our entire team, who consistently go above and beyond to ensure our customers receive the best possible experience. We continue to listen to customers, innovate, and strive to elevate our customer experience to improve the value of our product and offerings.”

ISN has earned recognition from the International Council of Customer Service Organizations (ICCSO), Customer Service Institute of America (CSIA), Stevie Awards, and Customer Contact Week for its outstanding customer service. The award-winning team offers 24-hour support during the business week to contractor customers across more than 85 countries, operating from customer service centers in Dallas, London, and Sydney.

For more information about ISN and its award-winning customer service team, please visit https://www.isnetworld.com/en/about/company-overview.

About ISN

ISN is the global leader in contractor and supplier information management, with more than 20 years of experience connecting more than 800 Hiring Clients in capital-intensive industries with 80,000+ active contractors and suppliers to promote safety, health, and sustainability in the workplace. ISN’s brands include ISNetworld^®, a global online contractor and supplier management platform, Transparency-One^®, a responsible sourcing platform built to bring transparency to supply chain management, and Empower^®, a worker-level app built to keep workers moving forward.

ISN has 14 offices around the globe which provide award-winning support and training for its customers in more than 85 countries. ISN takes pride in leading worldwide efforts to improve the efficiency and effectiveness of contractor and supplier management systems and in serving as a world-class forum for sharing industry best practices, benchmarking performance, providing data insights among its members, and helping decision makers, including board members, ensure contractor and supplier risk is assessed and monitored. For more information, visit http://www.isn.com.