Cognigy Earns Pioneering Status on CMP Research Prism for Real-Time Agent Assist/Copilot

SAN FRANCISCO--(BUSINESS WIRE)--Cognigy announces its placement in the CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP). Showcasing capabilities in customer contact and CX technology, Cognigy earned a Pioneering status for Real-Time Agent Assist/Copilot.

The CMP Research Prism for Real-Time Agent Assist/Copilot evaluated 10 solution providers, including Cognigy, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging – using analyst analysis, user feedback, and marketplace data across 10 investment criteria.

“This recognition highlights Cognigy’s focus on enabling organizations to deliver smarter, faster, and more personalized customer experiences,” said Alan Ranger, VP of Marketing at Cognigy. “At a time when CX leaders need trusted solutions to drive impact, being part of this framework is both an honor and a responsibility we take seriously.”

Nicole Kyle, Managing Director of CMP Research, adds, “With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions. CMP Research Prism was created to assess solution providers like Cognigy to equip buyers and influencers of the customer contact and CX technology stack with insights to inform their investments.”

CMP Research Prism is the only marketplace assessment framework built exclusively for customer contact and CX executives. The Prism helps customer contact leaders and CXOs differentiate solution providers in a complex market and make more informed, confident investment decisions that future-proof the CX technology stack. Upcoming technology assessments include customer analytics, chatbot/virtual agents, conversational IVR, and infrastructure for customer portals.

For a full summary, download the CMP Research Prism for Real-Time Agent Assist/Copilot whitepaper.

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Lufthansa Group, Mercedes-Benz, and Toyota.

Built on the world’s leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pretrained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems. By leveraging memory and context, Cognigy's AI Agents provide hyper-personalized interactions and strengthen customer relationships. Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service.

For more information and to book a demo visit: www.cognigy.com. Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at https://www.linkedin.com/company/cognigy.

About CMP Research ^TM, a division of Customer Management Practice

CMP Research ^TM helps customer contact executives make better decisions faster amid transformation using independent quantitative and qualitative research, data-driven analysis, advisory services, and community insights from Customer Contact Week, CMP’s Research Board, and client community. CMP Research ^TM sits at the intersection of customer contact and the future of work. For more information, visit https://www.cmpresearch.com.

About Customer Management Practice

The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP's solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client's customer management rockstars. CMP's team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client's unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit: www.customermanagementpractice.com/