North Highland Quoted by Independent Research Firm in "Be The Change Leader Your Organization Needs" Report

ATLANTA--(BUSINESS WIRE)--North Highland, the leading change and transformation consultancy, was quoted in Forrester's report, "Be the Change Leader Your Organization Needs," published on September 20, 2024.

The report emphasizes the critical distinction between change management and change leadership. It outlines seven core change leadership activities and stresses the importance of communication, transparency, and aligning incentives with desired outcomes to successfully navigate organizational transformations.

Courtney Albert, Global Workforce and Organizational Optimization Lead at North Highland, shares her expertise in change leadership through quotes from her interview for the Forrester report. Albert's insights underscore the complexities of leading change and the need for a fluid, multifaceted approach:

"Leading change requires preparation, both in the tactical aspects and in the mindset. It's a huge climb. You have to prepare and acclimate yourself in new behaviors, new habits. You have to recognize where your weakest links and gaps exist. You have to be self-aware and decide what roles each leader needs to play, many times regardless of title. It involves flexing different and uncomfortable muscles."

Albert also emphasizes the importance of visibly modeling new behaviors to drive cultural change: "When people come into an organization, they look around and see what is recognized and what is rewarded, and they infer that they need to do those things to be successful. That's how culture is propagated. To change that, leaders need to visibly model new behaviors, visibly recognize them, and intentionally change the norm."

About North Highland

North Highland makes change happen, helping businesses transform by putting people at the heart of every decision. Partnering closely to design and deliver change, we turn challenges into opportunities. It’s how lasting progress is made. As the world’s leading change and transformation consultancy, our award-winning services – powered by data and digital expertise – unleash untapped potential at the intersection of workforce and operations.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together. This means North Highland has more than 5,500 experts in 60+ offices around the globe on hand to partner with you.

For more information, visit www.northhighland.com or connect with us on LinkedIn, Twitter/X, Instagram and Facebook.