Somfy North America Launches Web App to Enable Dealers to Provide Enhanced After-Sales Support

Serv-e-Go enables dealers to remotely leverage real-time customer data and insights for elevated customer service

DAYTON, N.J.--(BUSINESS WIRE)--Somfy Systems, the world’s largest manufacturer of motors for interior window coverings and exterior solar protections, today announces the launch of Serv-e-Go, its new remote troubleshooting web application in North America. The application is designed to help dealers provide more comprehensive and elevated after-sales support by enabling them to diagnose errors remotely, offer guided troubleshooting and provide real-time customer service to end users who have the TaHoma^® switch hub and products using Zigbee motors.

Serv-e-Go enables Somfy’s dealer network, including installers, to remotely diagnose issues, tweak parameters, and carry out troubleshooting actions, all while providing expert guidance to clients over the phone. Through Serv-e-Go dealers can look at various errors and data points in real-time, including radio range, battery level, software version for devices like the Tahoma switch hub installed at the job site.

“The launch of Serv-e-Go is an exciting development for dealers and fabricators that further enhances the customer experience with Somfy products. We are proud of our team for continuing to develop outstanding solutions that enable dealers to provide an even further enhanced customer experience,” said Amit Parpani, Senior Product Marketing Manager at Somfy North America.

Parpani added, “By leveraging the latest technologies and our Zigbee-based bidirectional ecosystem, our customers can achieve significant efficiencies and enhanced experiences, from product configuration in the factory to system commissioning at home, and through to remote after-sales support.”

Dealers can now access Serv-e-Go via the SomfyPro website or through the Tahoma pro app. For more information on Somfy’s new web application, Serv-e-Go, please visit: https://www.somfypro.com/serv-e-go.

About Somfy Systems, Inc.

For over 50 years, Somfy has been pioneering innovative motorization and automated solutions for window coverings and exterior shading products. With comfort, ease of use, security, and sustainability in mind, our seamless and connected solutions are designed to help people make the move to living spaces impactful for humans and with a reduced impact on nature. For more information, visit http://www.somfysystems.com.