APQC Recognizes Eight Organizations as 2024 Excellence in Knowledge Management Recipients

HOUSTON--(BUSINESS WIRE)--APQC, the benchmarking and best practices research firm, has named eight organizations as recipients of its 2024 Excellence in Knowledge Management (KM) recognition program.

Enterprise Category

• Allstate Insurance Company
• FRAMATOME
• Mercer (repeat recipient)
• PETRONAS (repeat recipient)
• PTT Oil and Retail Business Public Company Limited
• Thai Oil Public Company Limited
• U.S. Central Command (repeat recipient)

Business Unit or Entity Category

• Roche – Product Development

“Our 2024 KM Priorities survey showed that most KM teams are still focused on core KM objectives, such as transferring expert knowledge and maturing their KM programs, while also enabling the new top priority of incorporating AI and other emerging technologies within organizations,” says Lynda Braksiek, APQC’s principal research lead, knowledge management. “The recipients of our 2024 Excellence in Knowledge Management recognition have demonstrated leadership in tackling these and other key priorities, illustrating how to achieve maximum effectiveness from their KM investments.”

“KM plays a crucial role in enhancing employee engagement, boosting productivity, and fostering innovation. By laying the groundwork for technologies like automation, it enables organizations to adapt and thrive in an ever-evolving world,” adds Cindy Hubert, fellow, knowledge management for APQC. “The organizations recognized for excellence this year serve as stellar examples of effective implementation, particularly those that have received this designation multiple times.”

Launched in 2019, Excellence in Knowledge Management is based on analysis from APQC’s Knowledge Management Capability Assessment Tool and provides an evidence-based methodology to measure and evaluate KM competencies across four categories: strategy, people, process, and information technology. The best-in-class examples from this year’s recipients help organizations accelerate their learning of how to build and sustain a similar level of success and business impact in their knowledge-related capabilities.

Visit the overview page for more information and to learn about previous recipients. Those interested in submitting data for their organization should visit the assessment page.

ABOUT APQC

APQC helps organizations work smarter, faster, and with greater confidence. With more than 45 years of experience, it is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. More than 1,000 member organizations worldwide across 60 industries rely on APQC for the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more at www.apqc.org.