Trupanion Wins Silver Stevie® Award in 2024 Stevie Awards for Sales & Customer Service

SEATTLE--(BUSINESS WIRE)--Trupanion, Inc. (Nasdaq: TRUP) received the following awards at the 18th annual Stevie Awards for Sales & Customer Service:

• A Silver Stevie^® Award in the Contact Center of the Year, Financial Services category
• A Silver Stevie^® Award in the Front-Line Customer Service Team of the Year, Financial Services category
• A Bronze Stevie^® Award in the Inside and Telesales Team of the Year category

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards^® and International Business Awards^®.

Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12.

Trupanion consistently strives to offer an unparalleled member experience, including being available to support new and existing pet parents 24/7, every day of the year. In 2023, Trupanion’s Customer Service team supported over 41,000 members who needed round-the-clock support, calling in outside of normal business hours. Trupanion’s member-centric approach is reflected in its strong Net Promoter Score (NPS) which averaged over 72 in 2023.

“It’s an honor to win silver in the 2024 Stevie Awards for Sales & Customer Service. Our placement in all three categories is a worthy acknowledgement of our member-facing teams across our contact center dedicated to supporting our members and their pets,” says Brian Daily, VP of Contact Center. “Our mission to help pet parents budget and care for their pets is underscored by our commitment to being available to our members when they need us most and to being a source of truth to new pet parents looking to protect their beloved pets. While we hold ourselves to high standards for member experience, this is a welcomed moment to acknowledge and celebrate the important work our member-facing teams take on each and every day.”

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements.

About Trupanion

Trupanion is a leader in medical insurance for cats and dogs throughout the United States, Canada, Europe, Puerto Rico and Australia with over 1,000,000 pets enrolled. For over two decades, Trupanion has given pet owners peace of mind so they can focus on their pet's recovery, not financial stress. Trupanion is committed to providing pet owners with the highest value in pet medical insurance with unlimited payouts for the life of their pets. With its patented process, Trupanion is the only North American provider with the technology to pay veterinarians directly in seconds at the time of checkout. Trupanion is listed on Nasdaq under the symbol "TRUP." The company was founded in 2000 and is headquartered in Seattle, WA. Trupanion policies are issued, in the United States, by its wholly-owned insurance entity American Pet Insurance Company and, in Canada, by Insurtech Accelerant. Trupanion Australia is a partnership between Trupanion and Hollard Insurance Company. For more information, please visit trupanion.com.

About The Stevie^® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards^®, The International Business Awards^®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.