ICMI’s Global Contact Center Awards Announced

Honors Companies, Contact Centers, and Individuals that Provide a Platform for Leadership, Vision, Innovation, and Strategic Accomplishments in the Contact Center Industry and Vertical Industries

SAN FRANCISCO--(BUSINESS WIRE)--Last night at an awards gala at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, the winners of ICMI’s Global Contact Center Awards were unveiled. The awards honor and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries.

Cindee Stott, Event Director, ICMI’s Contact Center Expo said, “Congratulations to all of ICMI’s Global Contact Center Awards winners. We had a wonderful time celebrating them last night. And we are in awe of the outstanding work these companies, contact centers, and individuals have demonstrated.”

ICMI’s Global Contact Center Awards winners:

• Best Contact Center Agent: Tiffany Ireland, WebMD Health Services
• Best Contact Center Supervisor: Victoria Philpot, Navy Federal Credit Union
• Best Contact Center Manager: Phillip Davis, PCI, Publishing Concepts
• Best Contact Center Trainer: Scott Kilberg, Showdown Displays
• Best Contact Center Workforce Manager: Dr. Debra Bentson, Kaiser Permanente
• Customer Hero of the Year: Tyda Marco, DAT Freight & Analytics
• Lifetime Achievement Award: Leslie O'Flahavan
• Best Small Contact Center: OneCause
  • Runner-up: Apexus
• Best Medium Contact Center: iRobot
  • Runner-up: Bluegreen Vacations
• Best Large Contact Center: Navy Federal Credit Union
  • Runner-up: Amica Mutual Insurance Company
• Best Strategic Value to the Organization: OSF OnCall Digital Health
• Best Contact Center Culture: Dow Jones & Company, Inc.
• Best Digital Customer Experience: Shell
• Best Learning and Development Program: WebMD Health Services
• Best Outsourcing Provider: Transparent BPO
• Best New Technology Solution: Grypp Corp.

ICMI’s Global Contact Center Awards program is co-hosted by Zoom with category sponsors Regal.io for the Best Strategic Value to the Organization category and Bright Pattern for the Best Contact Center Agent category.

ICMI’s Contact Center Expo 2024 will take place October 16-19 and will return to the Loews Royal Pacific Resort at Universal Orlando in Orlando, FL.

For information on exhibitor or sponsorship opportunities, contact us at [e-mail].

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ABOUT ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech
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