WALTHAM, Mass.--(BUSINESS WIRE)--Wolters Kluwer Health today announced that the Emmi® patient engagement and education solution received a 2023 Black Book award for highest client/user satisfaction from managed care providers. The Wolters Kluwer solution received the highest satisfaction score in the Black Book client experience polls out of 15 scored vendors/products.
“The Black Book award is a valuable recognition for the hard work by our customer success and support teams to managed care providers and payers,” said Chris Sullivan, Vice President, Commercial Segment for Clinical Effectiveness at Wolters Kluwer Health. “Emmi offers a full suite to help them educate, engage and outreach to members to drive better outcomes.”
The client survey of managed care providers was conducted by Black Book Research. Solutions are measured over 18 performance areas of operational excellence.
“Black Book is committed to recognizing top performers like Wolters Kluwer Health. The Emmi member engagement and education solutions stands out among others in the healthcare technology industry's most robust client satisfaction database," said Doug Brown, President of Black Book Research.
Top honors for Member Engagement and Education
Emmi is a part of the Wolters Kluwer Health award-winning suite of clinical effectiveness products which offers vetted content from medical experts that helps improve care and provides medical education content for clinicians, pharmacists, health systems, payers, patients, and members.
Emmi is powered by evidence-based content developed by experts at UpToDate®, the Wolters Kluwer Health clinical decision support tool that is used by more than two million clinicians in more than 190 countries. Leveraging UpToDate content, Emmi provides empowering patient engagement content and personalized communications using resources like interactive videos. Emmi helps both providers and payers partner with patients/members to go beyond the point of care. The solution helps optimize care across the continuum to achieve better clinical, financial, and quality outcomes.
Wolters Kluwer Health provides trusted clinical technology and evidence-based solutions that help engage clinicians, patients, researchers and students in effective decision-making and outcomes across healthcare. The division of Wolters Kluwer supports clinical effectiveness, learning and research, clinical surveillance and compliance, as well as data solutions.
About Wolters Kluwer
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software, and services for professionals in Health, Tax and Accounting, Financial Corporate Compliance, Legal & Regulatory, and Corporate Performance & ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,900 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.