LOS ANGELES--(BUSINESS WIRE)--LicenseFortress, a preeminent provider of license management and compliance solutions for Oracle, IBM, Microsoft, and VMware, proudly announces an impressive Net Promoter Score (NPS) lifetime average of 86.3%. This extraordinary accomplishment exemplifies the company’s unwavering commitment to delivering unparalleled value, responsiveness, and anticipating customer needs across all interactions.
The Net Promoter Score (NPS) is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? Respondents give a rating between 0 (not at all likely) to 10 (extremely likely). Based on their ratings, customers are then classified into three categories: Promoters (9-10), Passives (7-8), and Detractors (0-6). The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. In this context, any score above 50% is considered excellent and indicative of a high level of customer satisfaction and loyalty. LicenseFortress’ impressive score of 86.3% significantly surpasses this benchmark, showcasing its exemplary customer satisfaction levels.
This exceptional NPS score has been independently verified by ClearlyRated, a third-party provider, emphasizing the importance of validating such scores to ensure accuracy and validity and reinforcing LicenseFortress’ steadfast commitment to transparency and credibility in its customer service achievements.
Customers have consistently expressed their appreciation for LicenseFortress’ services, highlighting the team’s expertise, professionalism, and commitment across multiple software platforms. "The team was ultra-helpful and responsive in helping us get our Oracle licensing in order and assure compliance. We couldn't have done this without them. Very worth the time and money," remarked one satisfied customer. Another added, "Extremely competent people with invaluable knowledge. Professional to the bone." A third customer testified to the team’s "Knowledge, commitment, and accuracy."
These testimonials underscore LicenseFortress’ enduring commitment to excellence in managing licenses and ensuring compliance across a range of software vendors. The company continues to innovate and elevate its services to maintain and further enhance customer satisfaction, solidifying its reputation as a trusted partner in the software licensing landscape.
LicenseFortress is a leading provider of license management and compliance solutions for Oracle, IBM, Microsoft, and VMware. Founded by a team of licensing experts and industry veterans, LicenseFortress offers a comprehensive suite of services designed to help organizations navigate the complexities of software licensing and maintain compliance. With a focus on customer-centricity, LicenseFortress combines transparency, knowledge, and proactive service to empower customers to optimize their software investments and mitigate compliance risks.