ShipStation Launches New Insurance Offering Through ParcelGuard

Insurance through ParcelGuard protects ecommerce merchants from the costs of damaged or lost shipments

AUSTIN, Texas--()--ShipStation, a leading cloud-based ecommerce shipping solution, has released insurance through ParcelGuard, its new shipment protection offering for merchants in the United States.

When shipments get lost or damaged in transit to the end customer, ecommerce merchants are typically held accountable for ensuing costs. Often, merchants will look to carriers’ insurance policies for coverage, but most carrier coverage offers limited protection, is expensive, and requires merchants to navigate complex claims processes. As a result, many merchants forgo adding shipping insurance to their businesses entirely, leaving them susceptible to unplanned fulfillment costs.

ParcelGuard addresses this challenge head-on and protects merchants from the unplanned costs of damaged or lost shipments. Key benefits of the offering include:

  • Coverage for damage to branded packages and protection against theft (porch-piracy) for unbranded shipments
  • Coverage for a range of major carriers under a single set of terms, removing the need for merchants to understand coverage intricacies across carriers
  • Quick claims processing, through a single online form, directly in the ShipStation app
  • Savings of up to 67% off carrier insurance

At ShipStation, we’re dedicated to making our merchants' shipping processes as efficient and scalable as possible, and insurance is a critical part of the equation,” said Albert Ko, Chief Executive Officer of Auctane, parent company of ShipStation. “With ParcelGuard, we’re upgrading the insurance experience many merchants have become accustomed to by granting them access to streamlined payment and claims processes, as well as competitive carrier coverage rates. With ParcelGuard, merchants are better equipped to tackle unplanned costs caused by package loss or damage and improve delivery experiences.”

ParcelGuard is available today to all ShipStation merchants in the United States. To learn more, visit

About ShipStation

Every day, tens of thousands of ecommerce retailers rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. The trusted leader in shipping software since its founding in 2011, ShipStation helps online sellers scale their businesses and deliver exceptional customer experiences, with an intuitive online solution that allows them to efficiently ship orders -- wherever they sell and however they ship. The multi-channel and multi-carrier platform offers a multitude of integrations, with more than 300 partnerships with leading shopping carts, marketplaces, carriers, and fulfillment services, including USPS, UPS, FedEx, Amazon, Shopify, and BigCommerce. ShipStation is a member of the Auctane family of companies and is headquartered in Austin, TX. For more information, visit