-

CallMiner Collaborates with Microsoft to Enhance AI and Machine Learning Capabilities

Through Azure Cognitive Services, including early access to OpenAI, CallMiner advances its platform to help organizations turn customer insights into action

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, a leading provider of conversation intelligence to drive business performance improvement, today announced it has expanded its use of Microsoft Azure artificial intelligence (AI) and machine learning as a Microsoft partner. CallMiner has validated its deep knowledge, extensive experience and proven success in enabling customer adoption of AI and implementing Azure solutions.

Through this collaboration, CallMiner is able to augment its AI capabilities with Azure Cognitive Services, part of Azure AI, to more quickly and securely scale, meeting the demands of customers. As a top consumer of Microsoft Azure AI technology, CallMiner gains access to early release versions of OpenAI models in Azure OpenAI in conjunction with Azure Speech to Text, delivering significant gains in the accuracy and comprehension of machine-learned conversation intelligence. Together, CallMiner and Microsoft are enabling joint customers to drive systemic change by more effectively surfacing customer intelligence and supporting data-driven business decisions.

“AI and machine learning has always been at the core of the CallMiner platform,” said Jeff Gallino, CTO at CallMiner. “By combining the expertise of CallMiner’s world-class data science team and platform with the power of Microsoft Azure, we’re staying on the cutting-edge of AI in the conversation intelligence market. As we continue to grow our footprint as a Microsoft partner, we’re helping more organizations uncover deeper insights and intelligence from their customer interactions than ever before.”

CallMiner’s AI-powered conversation intelligence platform is built on vast experience and innovation, helping organizations realize ROI across a range of use cases, elevating conversation intelligence from the contact center to the C-suite, including contact center efficiency, customer experience and business performance improvement. Through the seamless combination of CallMiner’s best-in-class analytics capabilities with Azure AI and Azure Speech to Text, organizations gain the tools needed to quickly turn customer insights into action.

“AI continues to reshape applications at Microsoft and in our partner ecosystems,” said John Montgomery, corporate vice president, AI Platform, Microsoft. “As one of the top users of Microsoft Azure AI technology, CallMiner is delivering an innovative platform that adds significant value to our shared customers. I look forward to building on our collaboration and expanding these benefits to more organizations across a range of industries.”

To learn more about CallMiner or to purchase the platform with Microsoft Azure Speech to Text, visit the Microsoft Azure Marketplace.

About CallMiner

CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.

Contacts

Media:
Jessica Bettencourt
Inkhouse on behalf of CallMiner
callminer@inkhouse.com
(774) 451-5142

CallMiner


Release Versions

Contacts

Media:
Jessica Bettencourt
Inkhouse on behalf of CallMiner
callminer@inkhouse.com
(774) 451-5142

Social Media Profiles
More News From CallMiner

CallMiner Named a Leader in the SPARK Matrix: Conversational Intelligence, 2025 Report

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), announced today that it has been named a leader in the SPARK Matrix™: Conversational Intelligence, 2025, Q1 2025 report by QKS Group. Artificial intelligence (AI) continues to transform the conversation intelligence market, driving advancements in automated customer engagement, insight extraction, and omnichannel strategies. In its latest report, QKS Grou...

CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner Outreach. Built on advanced analytics and artificial intelligence (AI), CallMiner Outreach is a revolutionary CX and customer feedback management solution that empowers businesses to connect with customers in more meaningful ways, fostering stronger relationships and uncovering actionable insights that drive enterprise-wide benefits. Accord...

The Boston Globe Names CallMiner a Top Place to Work for 2024

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), has been named one of the Top Places to Work in Massachusetts in the 17th annual employee-based survey project from The Boston Globe. This is the third time in four years that CallMiner has made the list, and is ranked 26th in the medium-size companies category. “At CallMiner, we believe that business success starts by investing in our employees,” said Jeff Gallino,...
Back to Newsroom