Monica Eaton Assumes CEO Title at Chargebacks911

Monica Eaton, Founder and CEO at Chargebacks911 and Fi911 (Photo: Business Wire)

TAMPA BAY, Fla.--()--Chargebacks911 and its sister brand Fi911, the global leader in chargeback management technology, announced today the formal transition of Monica Eaton to assume title as its Chief Executive Officer (CEO). Gary Cardone, who has held the title of CEO for the last ten years, will depart the management team and retire from the business to pursue other strategic investments.

As a platform provider, Chargeback911 and Fi911 powers many of the worlds’ largest financial institutions and serves merchants in virtually every sector worldwide.

In her role as CEO, Eaton will continue steering and executing the company’s global vision and strategy, driving digital transformation to deliver robust solutions that address the growing scope of chargeback and dispute management objectives.

Commenting on her appointment, Eaton stated: “The dispute and chargeback domain is arguably the most important, yet most misunderstood, cornerstone in commerce today. Offering a tremendous competitive advantage to card payments, this protection mechanism continues to drive adoption rates at record numbers. Characterized by a bittersweet climate, we couldn’t be at a more exciting and opportune time. With the surge of first party fraud, expansion of alternative payment methods, and newly entitled frictionless demands, the evolution of technology and shift in consumer behavior inspires transformative change. I am incredibly proud of what we have accomplished so far and look forward to leading the organization during this exciting time.

Gary Cardone comments: “Monica has excelled in every facet of the business, a thought-leader, one of few true industry experts, with an unbelievable work ethic, who has made considerable contributions to the entire payments industry. She has guided the company showing impressive growth (top and bottom line) from inception, and executed our acquisition of Artefacts in 2019, which is now fully integrated, proving competency and resilience in both domestic and international markets.”

Monica Eaton continues: “I would like to thank Gary for his valuable contribution over the past decade. His expertise in identifying new markets is unmatched and I have greatly appreciated his partnership and mentorship through the years. Chargebacks911 is uniquely positioned with its people, products, and relationships, to drive innovation and transformative change – I couldn’t be more excited to lead us into this next phase of growth.”

For more information on Chargebacks911, visit


About Chargebacks911

Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses manage disputes and reduce loss in various industries and sectors within the payments space.

Chargebacks911 provides comprehensive SaaS solutions that are highly scalable for managing chargebacks, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks and provides real-time API connectivity and insights, thereby improving revenue retention using data-driven technology to help ensure sustainable growth for every member of the payment channel.

Chargebacks911’s unparalleled category experience and patented Intelligence Source Detection (ISD™) technology identifies the true source of chargebacks, automatically remediates fraudulently filed disputes, safeguards reputations, monitors feedback 24/7 and provides insight to proactively prevent future fraud.

About Fi911

Fi911 supports financial institutions with innovative back-office automation technologies created specifically for banking and financial institutions. By supporting direct communications between FIs and their ecosystems, the company’s scalable payment product suite offers features that range from fast, flexible merchant onboarding to highly transparent and feature-rich client portals.

Fi911’s proprietary DisputeLab™ helps resolve chargeback disputes faster and more efficiently by utilizing next-generation technology that leverages a robust rule engine and highly scalable microservices specifically designed to optimize each step in the dispute cycle. The company’s unified platform also provides threat detection, reconciliation, risk management tools, and the ability to generate commissions and ISO pay-outs directly through the system.

Established by the dispute experts at Chargebacks911®, Fi911 offers global reach and expertise, and customized training and support from recognized industry leaders.


Media contact
Scott Girling-Heathcote, SkyParlour for Chargebacks911
+44 (0)330 043 1315

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Media contact
Scott Girling-Heathcote, SkyParlour for Chargebacks911
+44 (0)330 043 1315