AirAsia Expands Use of DataVisor Platform to Prevent Fraud Across Its Entire Product Portfolio

Multinational Airline Group to Leverage DataVisor’s Next Generation Fraud and Risk Platform to protect against a broader set of fraud attacks and adding additional layers of defense with device intelligence.

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--DataVisor, the market leader in fraud and risk management, announced today that it has strengthened its relationship with AirAsia, the multinational Asean airline group headquartered in Malaysia. AirAsia will expand the use of DataVisor’s market-leading fraud and risk management platform to protect against a broader set of fraud attacks along with strengthening its mobile channel using DataVisor’s dEdge - a mobile-first device fingerprinting and behavior solution. By leveraging these additional capabilities and protecting against additional fraud use cases, AirAsia can protect customers from fraud across its entire product portfolio.

“We’re thrilled to be strengthening our relationship with AirAsia, to help them fight all types of fraud across their entire ecommerce platform,” said Yinglian Xie, Co-founder and CEO of DataVisor. “DataVisor’s comprehensive suite of solutions combines the power of AI with seamless real-time data and decision flow orchestration, analysis, review, and investigation tools. Together, these capabilities along with our innovative edge computing solutions will help AirAsia deliver complete fraud and risk protection for customers as they book flights and hotels and take advantage of AirAsia’s broad array of services.”

In 2020, AirAsia partnered with DataVisor to fight ticketing fraud and promotion abuse, and to capture known, unknown and evolving fraud attacks in real time. Since implementing DataVisor’s fraud and risk platform, including production-ready Unsupervised Machine Learning, the company has been able to detect 54% more fraud with 99% accuracy, while reducing false positives to improve the ticketing experience for good customers. By expanding its use of the DataVisor platform with additional layers of protection and broader set of fraud attack types, AirAsia can provide comprehensive fraud and risk detection and prevention across customer’s entire lifecycle encompassing multiple products – including shopping and food delivery, health screenings and more – without adding friction for good customers.

“DataVisor came through for us during a challenging time following the onset of the global pandemic and helped us minimize losses from ticketing fraud and promotional abuse, all in a single platform with comprehensive capabilities,” said Steve Harbick, Chief Information Security Officer, Capital A (AirAsia). “DataVisor’s outstanding customer support makes them a strategic partner. We can rest easy that our entire ecommerce platform is protected from fraud, and that our customers can enjoy all the services we offer without friction.”

For more information about DataVisor’s digital fraud solutions, visit www.datavisor.com.

About DataVisor

DataVisor is the world’s leading fraud and risk management platform that enables organizations to respond to fast-evolving fraud attacks and mitigate risks as they happen in real time. Its comprehensive solution suite combines patented machine learning technology with native device intelligence and a powerful decision engine to provide protection for the entire customer lifecycle across industries and use cases. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

About AirAsia Aviation Group Limited

AAAGL is the holding company under Capital A (formerly AAGB) for its group of airline and airline investment portfolio companies. Underpinned by a relentless pursuit of operational excellence as the world’s leading low-cost carrier, AAAGL maintains a continued focus on cost and is committed to delivering the best value across all portfolio businesses. Other portfolio companies in the AAAGL group include AirAsia Consulting, the food, and beverage restaurant division, Santan as well as AirAsia SEA - the shared services corporate division. GTR completes the airline group ecosystem, providing industry-leading ground services capabilities for not only AirAsia but also third-party airlines. The airlines within the group have used the downtime in flying over the past two years to put in place a robust platform to return to the skies leaner and stronger. The introduction of numerous contactless procedures will make flying not only safe and affordable but also more contactless and hygienic than ever before including contactless check-in via the AirAsia Super App and revolutionary facial recognition technology (FACES).