-

InMoment Appoints Accomplished Executive Kimberly Gerard as Chief Financial Officer to Lead the Next Stage of Company Growth

Financial leader brings in-depth expertise, operational excellence, and action-oriented leadership to InMoment’s expanding business

SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of Experience Improvement (XI)™, announced today that Kimberly Gerard has joined the company as Chief Financial Officer (CFO) to continue to propel InMoment’s leadership position within the customer experience (CX) industry.

Kimberly is a dynamic financial leader that brings over 20 years of leadership and financial experience and success. She was most recently Chief Transformation Officer at Cerner Corporation (currently Oracle-Cerner) where she leveraged her strong financial acumen and leadership skills to influence and ensure the financial growth of the organization. She has experience in leading high-priority initiatives and aligning financial objectives to overall business strategies. At Cerner, she ran and led all parts of the finance organization including global FP&A, corporate controller, and global systems. Gerard began her career as a Controller for BellSouth Intelliventures and a Senior Accountant for FastWeb, Inc.

“Kimberly is joining InMoment during a time of rapid technology and business expansion and will be crucial to the continued effort to deliver on our strategy of integrated CX–driving improved experiences throughout organizations of leading brands worldwide,” said John Lewis, CEO of InMoment. “Her reputation of being an action-oriented leader and critical understanding of what it takes to drive growth will be key to the acceleration of our continued business success.”

“It is an exciting time to join InMoment and I’m looking forward to working with John and the InMoment team to contribute to revenue management and optimization and further the success of the InMoment business,“ said Kimberly Gerard. “As companies continue to invest in customer experience initiatives, I look forward to supporting the company's strategic goals through financial and investment opportunities and optimizing profitability to take the business to the next level.”

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com.

Contacts

Kelley K Johnson, InMoment, kelley.johnson@inmoment.com

InMoment


Release Versions

Contacts

Kelley K Johnson, InMoment, kelley.johnson@inmoment.com

More News From InMoment

InMoment, a Press Ganey Forsta Company, Launches Industry-First AI Auto Responding for Enterprise Reviews Management

SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, a Press Ganey Forsta Company and customer experience technology leader with deep expertise in AI, natural language processing, and cross-industry solutions, today announced the launch of AI Auto Responding within its Reputation Management platform. This first-of-its-kind capability empowers multi-location businesses to maximize impact and reduce workload by allowing them to easily create and save personalized, on-brand prompts and leverage in auto res...

Press Ganey Forsta Acquires InMoment, Accelerating AI Innovation in Customer Experience and Expanding Cross-Industry Expertise

CHICAGO--(BUSINESS WIRE)--Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring InMoment, a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. United by a shared purpose—helping organizations create better experiences and stronger outcomes—the two companies will combine their capabilities to deliver the most advanced experience technology, connectin...

InMoment Named to Constellation ShortList™ for Conversational Intelligence for Customer Service

SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced it was named to the Constellation ShortList™ for Conversational Intelligence for Customer Service in Q1 2025. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for early adopters and fast-follower organizations. Constellation evaluated more than 23 solutions categorized in this market ac...
Back to Newsroom