GoTo Continues Investment to Optimize IT Admin Experience with New Releases to Help Drive Productivity and Reliability and Reduce Time Troubleshooting

New dial plan editor, call volume analytics, and Efficiency Mode enhances GoTo’s industry-leading admin and 99.999% reliability

BOSTON--(BUSINESS WIRE)--GoTo, the all-in-one business communications and IT support platform, today announced the launch of new enhancements to GoTo Connect to help IT administrators drive efficiency throughout their business, their workforce, and ultimately their day-to-day activities. These enhancements include an all-new dial plan editor with new call volume analytics and Efficiency Mode that helps find and alleviate problems in poor network and low bandwidth situations. With a long-standing commitment to supporting IT admins, today’s launch builds on GoTo’s 99.999% uptime across its unified communications and IT management products.

As businesses continue to adapt to changing work environments, IT admins are at the forefront of making flexible work a reality, maintaining employee technology, and ensuring that workers can make essential connections with customers and partners. But this doesn’t come without a significant cost. Employees are experiencing high levels of burnout, and according to a recent survey conducted by Frost & Sullivan in 2022, 76% of IT respondents are now experiencing a higher workload as a direct impact of supporting hybrid work, with 44% saying that they have more tasks to perform and 41% saying they are under increased pressure.

“With employees working from anywhere, providing consistent high-quality connections can be challenging, especially for IT admins. At GoTo, we continue to optimize for IT admins to give them the insights and reliability needed to reduce tickets and keep businesses running,” said Paddy Srinivasan, Chief Executive Officer, GoTo. “Today’s enhancements go a step further to remove common technology barriers and enable IT admins to work smarter, all while having the 99.999% uptime they depend on.”

Today’s new features will have an immediate impact on relieving the burden on admins’ workload with:

• Fewer tickets for IT by maintaining essential connections, even in poor Wi-Fi or low bandwidth situations: Efficiency Mode recalibrates webcam resolution and screen share quality to ensure an optimal user experience with a strong connection that prioritizes performance on the most critical part of any meeting, coherent quality audio. By leveraging Efficiency Mode, users will save on resources like CPU, bandwidth, and battery life for the most stable meeting experience possible, which means less time spent troubleshooting with IT.
• Dial Plan 2.0: GoTo Connect’s industry-leading dial plan editor already offers an undeniably intuitive drag-and-drop call flow creator to help admins save time. In today’s release, GoTo is continuing to make enhancements to the dial plan editor with call volume analytics at the forefront to help admins uncover key business insights that improve customer experience and drive potential revenue. With a simple click from within the dial plan editor, admins can view call volume data in real-time from the last hour or build trend reports to view calls coming in over the last one, seven or 30 days.
• New insights for immediate action: With the new dial plan editor, admins can add more phone lines to reduce customer wait times if they notice heavy call volume or troubleshoot to ensure phone systems are still online if they notice a lack of inbound calls.

​For additional information on GoTo Connect please visit goto.com/connect.

About GoTo

GoTo, the only all-in-one solution for business communications and IT support, makes IT easy and affordable. Built for small-to-medium-sized businesses, but powerful enough for the enterprise, GoTo’s portfolio, which includes GoTo Connect, GoTo Resolve, Rescue and more, powers nearly 800K customers’ unified communications & collaboration (UCC) and IT management & support needs. At GoTo, we help you to stay connected to what’s most essential: your customers and employees. With more than 1 billion people joining meetings and webinars, half a billion support connections and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and more than three thousand home offices in North America, South America, Europe, Asia, Australia, and beyond.​