-

Securian Financial’s Online Enrollment Process for Workplace Retirement Plans Again Earns Top Ranking in DALBAR Study

Company also ranks highly for mobile enrollment and participant account statements

ST. PAUL, Minn.--(BUSINESS WIRE)--For the second consecutive year, Securian Financial has earned the No. 1 ranking in a market research firm’s review of online enrollment processes for workplace retirement plans.

In-person enrollment meetings—especially in the current public health environment—have become less common, and effective digital enrollment processes are more important than ever. DALBAR, a leading financial services market researcher, recently performed a study of traditional online retirement plan enrollment processes, ranking 23 providers. DALBAR reviewed nine aspects of each provider’s enrollment process and awarded points for necessary capabilities, as well as features that add value or enhance an employee’s enrollment experience.

Ranking it first among all providers studied, DALBAR said Securian Financial “lends participants a hand by providing guidance through every step of the process, coupling it with an omnipresent contact menu that contains multiple options for reaching out for assistance.”

In separate studies, DALBAR also ranked Securian Financial’s process for enrolling in its retirement plans on mobile-optimized websites and apps as the 2nd best of the providers studied, and the company’s participant account statements were ranked as the 4th best.

“It is an honor to be recognized again as having some of the best and most customer-friendly processes and tools in the industry,” said Ted Schmelzle, Securian Financial second vice president of Retirement Solutions. “We are proud to be a trusted workplace retirement plan provider to employers throughout the country.”

A history of retirement plan service excellence

Securian Financial has been helping people save for retirement since 1930. Its platform features long-tenured retirement specialists, fiduciary-friendly fee levelization practices and extensive administrative outsourcing, most of which is offered at no additional cost. Securian Financial provides services to employer-sponsored retirement plans through group annuity products issued by Minnesota Life Insurance Company.

ABOUT SECURIAN FINANCIAL

At Securian Financial, we’re here for family. And we’re here because of it. We’re guided by our purpose: helping customers build secure tomorrows. Since 1880, we’ve been building a uniquely diversified company that has outlasted economic ups and downs while staying true to our customers. We’re committed to the markets we serve, providing insurance, investment and retirement solutions that give families the confidence to focus on what’s truly valuable: banking memories with those who matter most.

Securian Financial’s retirement plan products are offered through a group annuity contract issued by Minnesota Life Insurance Company or Securian Life Insurance Company, a New York authorized insurer. Minnesota Life is not an authorized New York insurer and does not do insurance business in New York. Both companies are headquartered in St. Paul, MN.

Securian Financial is the marketing name for Securian Financial Group, Inc., and its subsidiaries. Minnesota Life Insurance Company and Securian Life Insurance Company are subsidiaries of Securian Financial Group, Inc.

DOFU 7-2022

2289114

Contacts

Securian Financial
Jeff Bakken, Media Relations
651-665-7558
jeff.bakken@securian.com

Securian Financial

Details
Headquarters: St. Paul, MN
CEO: Chris Hilger
Employees: 5,500
Organization: PRI
Revenues: $8.2 billion (2024)
Net Income: $283 million (2024)

Release Versions

Contacts

Securian Financial
Jeff Bakken, Media Relations
651-665-7558
jeff.bakken@securian.com

More News From Securian Financial

Securian Financial Promotes Kent Peterson to Senior Vice President for Institutional Retirement Solutions

ST. PAUL, Minn.--(BUSINESS WIRE)--Securian Financial today announced that Kent Peterson has been promoted to senior vice president for Institutional Retirement Solutions. In this role, Peterson leads a business that, through products issued by Minnesota Life Insurance Company and Securian Life Insurance Company, delivers guaranteed income solutions for defined contribution retirement plans, stable value investments, guaranteed investment contracts and pension risk transfer solutions. Peterson r...

Securian Financial Launches Industry-First AI-Enabled Instant Decision and Payment Capabilities for Supplemental Health Insurance Claims

ST. PAUL, Minn.--(BUSINESS WIRE)--Securian Financial today announced the launch of AI-enabled instant claims decision and benefit payment capabilities for its supplemental health insurance products—the first offering of its kind in the marketplace. This breakthrough innovation transforms the typical supplemental health claims experience from days of waiting to real-time results, with eligible claims receiving decisions within minutes of submission. Securian’s supplemental health insurance suite...

Securian Financial Launches My Coverage Digital Portal for Credit Insurance and Debt Protection Claims

ST. PAUL, Minn.--(BUSINESS WIRE)--Securian Financial today announced the launch of My Coverage, a new digital claims portal designed to simplify and modernize how customers of financial institutions and members of associations file and track claims for Securian credit insurance and debt protection coverage purchased through their financial institution or association. Built with extensive customer research and a user-centered design, My Coverage makes filing a claim fast, easy and transparent, e...
Back to Newsroom