-

Forethought Launches Solve Starter Packs, Enhancing Workflow Builder Offering

Solve Starter Packs Enables Customers to Deliver Pre-Built Workflows Instantly

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the human-centered AI platform, announced the launch of Solve Starter Packs, a new capability in Workflow Builder that allows customers to deploy pre-built workflows instantly with AI.

Today in Workflow Builder, customer support admins build workflows by manually adding a few ways customers ask questions. For admins, they don’t always know common questions among customers or why they might reach out for support.

Solve Starter Packs provides customer support teams with out-of-the-box intents that include the most popular inquiries across E-commerce, Fintech, and SaaS.

“As customer needs change over time, businesses in every industry need to be able to keep up. We built Solve Starter Packs to empower companies across different industries with more tailored customer support, allowing them to get started with pre-trained AI intents with the click of a button,” said Sophia Xing, Lead Product Manager at Forethought.

Offering this new capability is the first step in building solutions that speak the language of our customers across industries and empowering them to resolve questions instantly with:

  • Industry-Specific Intents: Access pre-trained intents for the most common inquiries across E-commerce, Fintech, and SaaS to accelerate time-to-value.
  • Automated Actions: Easily integrate with 3rd party systems, empowering customers to take action and self-serve.
  • Intent Recommendations: Empower admins with recommendations on new intents to stay informed across the latest trends and continuously meet customer needs.

To learn more about Solve Starter Packs, visit this page.

About Forethought

Launched in 2018, Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform.

Contacts

Hannah Williams
SutherlandGold for Forethought
forethought@sutherlandgold.com

Industry:

Forethought

Release Versions
English

Contacts

Hannah Williams
SutherlandGold for Forethought
forethought@sutherlandgold.com

More News From Forethought

Forethought Pioneers First Multi-Agent, Omnichannel AI for Customer Experience — Raises Strategic Round to Scale Breakthrough Innovation

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer experience, today introduced the industry’s first multi-agent, omnichannel AI for customer experience. With Forethought, enterprises can deploy AI agents on every channel, including chat, email, voice, and SMS, and across customer service, sales, marketing, and account management functions. “We’re entering a new era where AI agents can go far beyond answering questions — they can now resolve real customer problem...

Survey Finds Agentic AI Helps CX Teams Handle 57% More Customer Service Tickets

SAN FRANCISCO--(BUSINESS WIRE)--Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found. “Companies using AI that can go beyond responding to questions to take action and resolve customer issues are seeing the biggest improvements in satisfaction, retention and efficiency,” said Deon Nicholas, president, executive chairman and co-founder of Forethought. “Over the past yea...

Forethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI can now offer seamless customer service on any channel, without the need for complex decision trees or human oversight,” said Deon Nicholas, co-founder, president and executive chairman of Forethought. “Building a voice AI that can truly resolve issues end-to-end is incredibly challenging, an...
Back to Newsroom