SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the human-centered AI platform, announced the launch of Solve Starter Packs, a new capability in Workflow Builder that allows customers to deploy pre-built workflows instantly with AI.
Today in Workflow Builder, customer support admins build workflows by manually adding a few ways customers ask questions. For admins, they don’t always know common questions among customers or why they might reach out for support.
Solve Starter Packs provides customer support teams with out-of-the-box intents that include the most popular inquiries across E-commerce, Fintech, and SaaS.
“As customer needs change over time, businesses in every industry need to be able to keep up. We built Solve Starter Packs to empower companies across different industries with more tailored customer support, allowing them to get started with pre-trained AI intents with the click of a button,” said Sophia Xing, Lead Product Manager at Forethought.
Offering this new capability is the first step in building solutions that speak the language of our customers across industries and empowering them to resolve questions instantly with:
- Industry-Specific Intents: Access pre-trained intents for the most common inquiries across E-commerce, Fintech, and SaaS to accelerate time-to-value.
- Automated Actions: Easily integrate with 3rd party systems, empowering customers to take action and self-serve.
- Intent Recommendations: Empower admins with recommendations on new intents to stay informed across the latest trends and continuously meet customer needs.
To learn more about Solve Starter Packs, visit this page.
Launched in 2018, Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform.