FRANKFURT, Germany--(BUSINESS WIRE)--Salesforce service providers in Germany are under pressure to add qualified staff to meet rising demand, but this has not yet caused the kind of industry consolidation seen in the U.S., according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany finds the COVID-19 pandemic at first had a minor, manageable effect on demand, then accelerated adoption of Salesforce solutions. Salesforce demand rose partly because enterprises needed to introduce or improve online client-related processes. More than two years after the pandemic began, optimizing customer experience and supporting remote work remain high priorities for German enterprises.
Growing Salesforce adoption, in turn, is driving up demand for implementation services, leaving service providers scrambling to recruit more skilled resources, ISG says. While a tight market for Salesforce professionals in the U.S. has led large system integrators to acquire many smaller providers, that trend has not yet gained traction in Germany. Many providers there, however, have stepped up staffing, both by hiring and training young employees and by requalifying experienced consultants from other fields.
“Salesforce prefers to work with partners that engage in enhanced recruiting, which adds Salesforce support capacity to the market as a whole,” said Yadu Singh, EMEA lead, Digital Platforms and Solutions, at ISG.
While Salesforce has also been expanding its own implementation services, especially with its acquisition of U.S.-based provider Acumen Solutions in 2020, this initiative is only just beginning in Germany, the report says.
Large enterprises in Germany can still choose from among many midsize providers that offer implementation services only in Germany, ISG says. By concentrating on their home country, these boutique firms have an advantage in providing resources conversant in the local language and in complying with local regulations.
As in other countries, large German companies with global operations prefer to implement Salesforce solutions using the hybrid-agile model, which includes phase-oriented elements related to design and rollout, the report says. Midsize companies with a single implementation of Salesforce mainly choose a pure agile methodology.
The report features other insights on the many Salesforce services available in Germany for a broad range of enterprise needs, including implementation of data analytics tools, a new addition to the report.
The 2022 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany evaluates the capabilities of 35 providers across six quadrants: Multi-Cloud Implementation & Integration Services for Large Enterprises, Implementation Services for Core Clouds - Midmarket, Implementation Services for Marketing Cloud - Midmarket, Managed Application Services for Large Enterprises, Managed Application Services for Midmarket, and Implementation Services for Analytics Solutions on Salesforce.
The report names Reply as a Leader in four quadrants. It names adesso SE, Deutsche Telekom, DIGITALL, Factory42, Infosys, Persistent Systems and Wipro as Leaders in three quadrants each. Accenture, BearingPoint, Capgemini, Cognizant, HCL and TCS are named as Leaders in two quadrants each. Deloitte Digital, Mindtree and Tech Mahindra are named as Leaders in one quadrant each.
In addition, DIA is named as a Rising Star – a company with a “promising portfolio” and “high future potential” by ISG’s definition – in two quadrants. The report names acquilliance and HCL as Rising Stars in one quadrant each.
Customized versions of the report are available from adesso SE, DIGITALL and Tech Mahindra.
The 2022 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.