Intradiem Delivered Record Results in 2021

ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, has announced record financial and customer performance results for 2021.

The company’s AI-powered technology platform processes and leverages millions of real-time data points to boost contact center operating efficiency, agent engagement, and customer experiences.

Intradiem powered more than 1.5 billion automated actions and saved customers more than $150 million in 2021. The company booked more deals than in any previous year, and sales revenues rose significantly higher than in 2020.

“Our 2021 performance is a direct result of our ‘employee first’ ethos. We put our employees first and they, in turn, develop amazing technology to help the frontline employees of our customers,” said Matt McConnell, CEO of Intradiem. “Our results show that empowering employees is good business.”

A new Total Economic Impact (TEI) study conducted on behalf of Intradiem by Forrester Consulting at the end of 2021 concluded that organizations leveraging Intradiem’s platform can achieve a 342% ROI over three years and recoup their investment in less than six months. Based on Forrester’s in-depth interviews with Intradiem customer executives, the study demonstrates the powerful financial impact of Intelligent Automation on customer service operations.

Intradiem added new coaching and staffing capabilities to its product offering in 2021 and expanded its proprietary real-time automation platform for back-office operations.

The company also established new partnerships with Alvaria, SKWeston & Company, and Avaya in 2021. Intradiem solutions are now available through the Avaya Select Partner Program.

To learn more about Intradiem, visit: https://go.intradiem.com/home_pr-2021recap

About Intradiem

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on an investment return of at least a 2X in the first year and a 3-5X payback in subsequent years. This year, Intradiem’s customers will save more than $150 million.