-

Alvaria Recognized with the Frost & Sullivan Customer Value Leadership Award at the 2021 Excellence in Best Practices Awards Gala

Industry’s highest accolades for Outbound Campaign Management presented to Alvaria

original The Alvaria Team attended the 2021 Frost & Sullivan Best Practices Awards Gala to accept the Outbound Campaign Management Customer Value Award (left to right: Ben English, Maddy Hubbard, Michael Harris, Colleen Sheley and Dan Spellman) (Photo: Business Wire)

The Alvaria Team attended the 2021 Frost & Sullivan Best Practices Awards Gala to accept the Outbound Campaign Management Customer Value Award (left to right: Ben English, Maddy Hubbard, Michael Harris, Colleen Sheley and Dan Spellman) (Photo: Business Wire)

ORLANDO, Fla.--(BUSINESS WIRE)--Alvaria announced today that Frost & Sullivan has named them as the recipient of the 2021 Best Practices Customer Value Leadership Award based on its recent analysis of the North American outbound campaign management market.

Michael Harris, Chief Product Officer and CMO for Alvaria, accepted the honor on behalf of the company at Frost & Sullivan’s Excellence in Best Practices Awards Gala, an annual black-tie event celebrating the achievements of the industry’s innovators, disruptors, and leaders.

“The number of compliance-related class action lawsuits in the contact center industry is rising year over year,” said Harris. “The necessity has never been greater for outbound solutions that meet and exceed regulatory requirements while at the same time improving the quality and effectiveness of customer interactions. The Alvaria CX Suite provides the contact management and self-service tools the industry needs. It’s an honor and we’re pleased Frost & Sullivan recognizes our customer-first philosophy.”

“Frost & Sullivan estimates that the Alvaria share in debt collection and compliant outbound dialing tops the industry,” added Nancy Jamison, Industry Director, Digital Transformation Practice at Frost & Sullivan. “Beyond compliance, the company’s outbound portfolio shines in enhancing customer satisfaction (CSAT). Alvaria outbound campaign management is highly tuned to connecting with customers when relevant for them and allowing two-way interaction when and on the channel of customer choice.”

Additional information regarding the criteria applied by Frost & Sullivan and the Alvaria outbound campaign management solution portfolio can be found HERE.

About Alvaria

Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit www.alvaria.com.

Contacts

Michael Harris, CPO/CMO, Alvaria, Inc.
Press@alvaria.com

Industry:

Alvaria

Release Summary
Frost & Sullivan named Alvaria the recipient of the 2021 Best Practices Customer Value Leadership Award for the outbound campaign management market
Release Versions
English
Hashtags
#FrostAwards
#Outbound
#ReshapingCX

Contacts

Michael Harris, CPO/CMO, Alvaria, Inc.
Press@alvaria.com

More News From Alvaria

Alvaria Launches Integrated Outbound Compliance Solution for Zoom Contact Center

ATLANTA--(BUSINESS WIRE)--Alvaria, a leader in compliant customer outreach and engagement, today announced the general availability (GA) of its integration with Zoom. This milestone brings enterprise-grade outbound engagement and compliance capabilities to Zoom Contact Center customers through the Alvaria Intelligence Platform (AIP). This release delivers an integrated solution for the design and orchestration of proactive, multi-modal campaigns to execute proactive customer engagement for huma...

Alvaria Integrates Parloa to Empower Enterprises with Compliant, High-Performance AI Agents for CX

ATLANTA--(BUSINESS WIRE)--Alvaria, a leader in compliant outbound orchestration, has integrated Parloa's agentic AI platform into the Alvaria Intelligence Platform (AIP) to deliver secure, AI-powered proactive customer experiences. This partnership enables enterprise clients to utilize Parloa's superior AI agents for customer-facing service experiences within Alvaria's compliant, high-volume outreach framework. The combined solution allows Alvaria customers to deliver natural, multilingual AI i...

Alvaria Marks One-Year Anniversary of the Alvaria Intelligence Platform (AIP) With Major Growth, Expanded AI Partnerships, and Accelerated Enterprise Adoption

ATLANTA--(BUSINESS WIRE)--Alvaria, a global leader in compliance-first customer engagement and outreach solutions, today announced significant momentum in the 12 months since launching the Alvaria Intelligence Platform (AIP). As the intelligent orchestration layer within complex ecosystems, AIP has quickly evolved into our unified platform strategy that now underpins enterprise-scale contact center deployments—supporting multi-channel outreach and resulting inbound interactions, enabling compli...
Back to Newsroom