NiSource and Bidgely to Keynote Chartwell’s 24th Annual EMACS Customer Experience Conference

Company executives to explore intersection of digitalization and artificial intelligence for enhanced customer experiences

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Executives from Bidgely and NiSource, one of the largest fully-regulated utility companies in the United States, will deliver the keynote session at the 24th Annual Chartwell’s EMACS: Customer Experience Conference. The session, “Executive Perspectives from NiSource and Bidgely on Delivering a Dynamic Customer Experience” will be presented by Ahbay Gupta, Bidgely’s co-founder and CEO, alongside Jennifer Montague, NiSource’s senior vice president and chief customer officer, October 27, 2021 at 12:00 p.m. Eastern Time. Key topics include the implementation of data analytics to create a frictionless, connected customer; the importance of collaboration; and future challenges facing the energy industry.

“Transforming the utility-consumer relationship from a static, predominantly transactional one into a dynamic, two-way dialogue is the future of the energy industry,” said Abhay Gupta, CEO of Bidgely. “Sharing the EMACS stage with NiSource is an exciting opportunity to disseminate the lessons we have learned in digitalizing engagement to help utilities best serve their customers.”

Bidgely’s patented UtilityAI™ solutions are built on the foundation of improving customer engagement and satisfaction through personalized, data-driven energy insights, delivered via email, web portal and mobile. Recognized by IDC MarketScape as a leader in worldwide digital customer engagement solutions, Bidgely has worked with utilities and energy retailers around the world to transform and modernize their customer experience initiatives.

Visit the registration page for a pass to the virtual EMACS conference, and learn more about how Bidgely is driving a superior digital customer experience with these On-Demand Videos.

About Bidgely

Bidgely is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographic, and interactions - into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations, tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity, and beyond. From a Distributed Energy Resources (DER) and Grid Edge perspective, whether it is smart thermostats to EV chargers, solar PVs to TOU rate designs and tariffs; UtilityAI™ energy analytics provides deep visibility into generation, consumption for better peak load shaping and grid planning, and delivers targeted recommendations for new value-added products and services. With roots in Silicon Valley, Bidgely has over 17 energy patents, $50M+ in funding, retains 30+ data scientists, and brings a passion for AI to utilities serving residential and commercial customers around the world. For more information, please visit www.bidgely.com or the Bidgely blog at bidgely.com/blog.