Clarify Health’s 2021 Net Promoter Score (NPS) Beats Industry Average by Over 40%

Semi-annual customer satisfaction survey results demonstrate that on-demand cloud software for precision insights delivers an exceptional customer experience and greater return on investment

SAN FRANCISCO--()--Clarify Health, a leading cloud analytics company delivering real-world insights to healthcare and life sciences organizations, announced that its semi-annual Net Promoter Score (NPS) survey results exceed benchmarks for the healthcare and SaaS industries for the fourth consecutive assessment and the company’s prior six-month results. The record-beating NPS demonstrates that on-demand precision insights, delivered via self-serve software, is a winning formula for exceptional client experience and maximum return on investment.

"Customer success is our top priority, so we are delighted that our clients rate us so highly," said Jean Drouin, MD, CEO, Clarify Health. "We continuously collect feedback so that we can raise the bar and deliver shorter time to value, faster speed to insight, and greater precision. Our industry-leading NPS and client feedback validate that using cloud software to instantly interrogate 300M+ unique patient journeys and 18 billion AI-powered predictions improves patient care and maximizes ROI.”

The Net Promoter Score is based on responses to a single question: How likely is it that you would recommend our product to a friend or colleague? Scores can be as low as −100 (for detractors: those who are most likely to churn and speak negatively) or as high as +100 (for promoters: those who are most likely to promote the company and serve as a reference). Clarify’s current NPS is 44% greater than the average healthcare company score of 27 and 30% greater than the average SaaS company score of 30.

When asked about their NPS scoring, this is what Clarify clients had to say:

  • “Clarify has given us the most granular insights into referral patterns across our entire market – we can see who physicians are referring to and how their patterns change by procedure. Combining the delivery of precision insights with the most responsive customer success team has been a winning formula for us,” said David Stephens, Vice President, Network Strategy and Business Development, Hackensack Meridian Health.
  • “In value-based care, trust and transparency of data are key tenets toward making progress on shared goals,” said Vijay Venkatesan, Chief Analytics Officer at Horizon Healthcare Services, Inc. “With Clarify’s insights platform, we can identify variations as they emerge, support our provider partners with granular insights, and identify opportunities to take action to ensure their success.”

Clarify has focused on taking an industry-leading approach to implementation and customer success to enhance adoption and maximize the value of its SaaS business applications. Implementation includes the proprietary, four-step training program, The Clarify Academy, which is customized for each user to ensure readiness. Clarify’s customer success team has decades of experience in healthcare SaaS and technology, helping hundreds of clients achieve up to a 400%+ increase in adoption across diverse SaaS offerings, and documenting and tracking $100M+ in tangible return on investment for its clients.

About Clarify Health

Clarify Health is a technology company whose enterprise analytics cloud transforms healthcare data into actionable insights for providers, health plans, and life sciences companies. Its insights platform powers highly automated business applications that enable customers to drive growth, optimize networks, improve care delivery, manage population health, maximize value-based care performance, and commercialize pharmaceutical and biotechnology products – all of which depend on a superior understanding and trending of individual patient journeys and cohorts. With intuitive, on-demand interrogation of over 300 million longitudinal patient journeys, Clarify enables healthcare organizations to leapfrog from traditionally cumbersome and manual analytics, to self-service and rapid generation of insights that result in better health and outcomes. Learn more at

Clarify at HIMSS21

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Laurie Thackeray


Laurie Thackeray