HDI’s Service Management World: A Digital Experience Unveils its Content-Rich Conference Program for Service Management Leaders

Register by June 11 to Attend Digital Event for Free

SAN FRANCISCO--()--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the content-rich Service Management World: A Digital Experience Conference Program. For the second year in a row, the virtual event will bring service management leaders from around the world to meet, learn and engage. The event takes place July 21-22. Register here.

Joy Sobhani, Event Director, HDI said, “Due to the pandemic, digital transformation has been fast tracked. Hybrid work situations were re-engineered practically overnight creating new challenges in terms of security, hiring and retention, engagement and so much more. Our conference program will help attendees turn these changes from reactive experiences to proactive ones. By attending this program attendees will leave with actionable insights and initiatives that can be implemented within their organizations.”

The Conference Program will offer dozens of sessions from an all-star lineup of speakers on the following topics:

  • Driving Strategic Decision-Making
  • Frameworks and Methodologies
  • Modernizing Service Management
  • Optimizing Culture and Leadership

The event will also feature two inspiring keynote presentations:

  • Best-selling author and renowned keynote speaker John Acuff will discuss navigating change in a constantly changing world during his presentation “Do Over: Investing in the 4 Things that Every Great Business Needs to Navigate Change.”
  • Innovation expert and CMO, Fireproof Performance, Sara Frasca will help attendees turn raw ideas into powerful results during her presentation “Harnessing Innovation: Turning Raw Ideas into Powerful Results.”

View the complete program here.

The Expo Hall will feature more than 15 sponsors showcasing the latest industry solutions. Select exhibitors include: Espressive, SolarWinds, LogMeIn, TOPdesk, Everbridge and more.

In addition, the virtual event will offer unlimited networking opportunities for service management leaders.

To register for Service Management World: A Digital Experience, click here. Register by June 11 for a free pass.

For sponsorship opportunities, contact Susan Gillespie at Susan.Gillespie@informa.com.

Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.

Click here for more information on Service Management World: A Digital Experience or stay up to date on Facebook, Twitter or LinkedIn.

About HDI
For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech
Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.


Meryl Franzman
HDI’s Service Management World: A Digital Experience


Meryl Franzman
HDI’s Service Management World: A Digital Experience