CHICAGO--(BUSINESS WIRE)--Rush Street Interactive, Inc. (NYSE: RSI) ("RSI") has been named Casino Operator of the Year, Customer Services Operator of the Year and Social Gaming Operator of the Year at the EGR North America Awards 2021. The EGR Awards are regarded as the gold standard in the online gaming industry, celebrating excellence in the North American online gaming industry. The judges of these premier gaming awards recognize the leading operators who have demonstrated outstanding performance over the past year.
For the Casino Operator of the Year award, RSI was judged on its growth and commercial success, player retention, and differentiation and originality of product. RSI stood out from the pack with its dramatic revenue increases, top game content and strong user experience, and its in-house developed online casino platform.
For the Customer Services Operator of the Year award, RSI was judged on its collaborative and communicative culture as well as continual training and development. RSI differentiated itself from the competition with its unwavering commitment to excellent customer service. The judges reviewed some of the below player quotes, which reinforced the quality of the company’s approach to making every player know they are valued:
Jan commented: “Awesome help and great explanation of details. Highly appreciated. Best customer service on any casino site by far!!”
Nathaniel commented: “Absolutely excellent service. Fast, understanding…I continue to find BetRivers as my favorite betting app, as despite being a “low roller” I feel like I am still a valued customer.”
BigDog commented: Thank you. I am so appreciative of all your help. I’ve never had such good customer service with a gambling site. You all are top notch!”
One EGR Awards judge expressly acknowledged that Rush Street Interactive “clearly puts customers at the core of what they do.”
For the Social Gaming Operator of the Year, RSI was judged on its ability to increase engagement and visitation to land-based casinos while generating growing revenues. RSI’s dramatic revenue increase, wide selection of game content, strong operations, and in-house developed social gaming software helped RSI rise above the others in consideration for the award.
“It is an honor for RSI to be recognized by so many of the gaming industry’s top leaders for our approach to developing innovative and intuitive betting experience and always placing trust at the heart of our relationship with our players,” said Richard Schwartz, President of Rush Street Interactive. “This recognition is a tribute to our talented team and their exceptional efforts to constantly improve the quality of our real money and social gaming products and customer service. These awards are only achievable because of the collaborative spirit of our entire team.”
RSI develops and operates a proprietary gaming platform powering online casinos and sportsbooks, and according to Eilers & Krejcik, RSI was the second largest casino operator as measured by GGR for 2020. It was also the fastest growing publicly listed betting and gaming company globally in 2020, according to Gaming Intelligence.
RSI is a trusted online gaming and sports entertainment company focused on regulated markets in the United States and Latin America. Through its brands, BetRivers.com and PlaySugarHouse.com, RSI was an early entrant in many regulated jurisdictions and is currently live with real-money mobile, online and/or retail operations in ten U.S. states: Pennsylvania, Illinois, New Jersey, New York, Michigan, Indiana, Virginia, Colorado, Iowa and West Virginia. RSI is also active internationally, offering its online casino and sportsbook in the regulated gaming market of Colombia on RushBet.co. RSI offers, through its proprietary online gaming platform, some of the most popular online casino games and sports betting options in the United States. Founded in 2012 in Chicago by gaming industry veterans, RSI was named the 2020 Global Gaming Awards Digital Operator of the Year and the 2020 EGR North America Awards Casino Operator of the Year and Customer Service Operator of the Year. RSI is committed to industry-leading responsible gaming practices and seeks to provide its customers with the resources and services they need to play responsibly. For more information, visit www.rushstreetinteractive.com.