MADISON, Wis.--(BUSINESS WIRE)--In recognition of the best builders providing extraordinary customer experiences, Avid Ratings is proud to announce the winners of the 18th Annual Avid Awards. Homebuilders throughout the U.S. are honored with the prestigious awards for scoring highest with their customers on homebuying experience surveys. Award winners are chosen based on results received from some of the largest publicly traded NYSE/NASDAQ builders, North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast. This year’s program had 452 qualifying builders from all over the United States and Canada and covers homebuyer data from January to December 2020.
“We are once again very proud to announce and congratulate our Avid Award winning customers this year. With the unprecedented events that have unfolded over the last 12 months, customer service has moved to the forefront of every industry,” said Zach Buehl, vice president of client success, Avid Ratings. “However, with all of the challenges with supply lines and labor stoppages, few have been harder hit than homebuilding. That makes it all the more impressive when our customers have been able to maintain such a high level of service to their buyers. This year has placed an even greater importance on communication while also making that more difficult, so while we applaud all of our customers for getting through these difficult times, our hats are off to the winners this year and their ability to flourish in uncertain times.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid's award-winning platform. Every homebuyer survey in our database is analyzed to determine each builder’s overall rating. Avid’s New Home Experience surveys collect detailed homebuyer feedback and provide industry-leading insights on overall satisfaction, willingness to refer, actual number of recommendations, and strategic CX diagnostics for homebuilders.
“It’s truly an honor to be recognized as an Avid Cup winner again this year—it’s a testament to our team and their dedicated efforts to see that each and every client is provided the support and guidance through the challenges they face in designing and building their dream custom home, especially during the COVID pandemic this past year,” said Jim Sanders, president AR Homes - SandStar Homes. “To be recognized by a well-known and trusted source such as Avid and knowing that we were chosen from hundreds of other top builders across North America makes this award even more prestigious to the entire team! We will continue to strive for 'raving fans' as our motto for client satisfaction.”
“The Avid Diamond Award is the ultimate recognition of our Sales, Construction and Customer Care team members. It is very important to all of us personally, as part of our culture here at Meritage that our homeowners value. Everyone at Meritage Homes is committed to delivering outstanding customer experiences and this award is a great honor,” said Doug Campbell, Meritage Southern California Customer Care Manager.
“Marcus Allen Homes, Inc., an independently owned and operated franchise of AR Homes, is delighted to receive the Diamond Award from Avid Ratings. We are grateful to our entire team at Marcus Allen Homes for their achievement as our customer ratings demonstrate proof of their efforts,” said Mark Refosco, Owner, Marcus Allen Homes, Inc. “The Avid surveys include a detailed summary of items rated by our customers which allow our team to drill down on specific areas requiring additional attention. We use the data to work with our internal team and our trade partners to help determine the best course of action to improve results. Our business growth and success directly correlates with our customers' positive support. Without the detailed reporting from Avid Ratings, we would not be where we are today.”
Each award-winning builder must score at or above the top 25th percentile in the United States to be recognized with an Avid Award.
The Avid Cup recognizes the single builder with the highest customer ratings across all surveys throughout North America, taken throughout the first year of homeownership.
Avid Cup winner in the U.S. is as follows:
- AR Homes - SandStar Homes
Avid Diamond Award
Builders with the highest scores in their nation on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership, are recognized with this award. The US and Canada are eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Diamond Award winners in the U.S. are as follows:
- Production: Meritage Homes - Southern California
- Small Volume: Rausch Coleman Homes - Fort Smith
- Custom: AR Homes - Marcus Allen Homes
Avid Gold Award
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every region is eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Gold Award winners in the five U.S. regions are as follows:
North Central Region
- Production: AVB
- Small Volume: Windsor Homes
- Custom: AR Homes - Andrew Arthur Homes
- Production: S&A Homes
- Small Volume: Brennan Homes
South Central Region
- Production: Meritage Homes - Houston
- Small Volume: Nies Homes
- Production: Mungo Homes - Charleston, SC
- Custom: AR Home - Hearthstone Luxury Homes
- Production: Hartford Homes
- Small Volume: Cole West Home
- Custom: American Classic Homes
Avid Benchmark Award
This award recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the New Home Move-In Experience survey, taken from the first 90 days of homeownership.
The winners of the Avid Benchmark Award in the United States are as follows:
AR Homes - Bryan Zecher Homes
AR Homes - JWB, Inc.
AR Homes - Lyons Heritage Tampa
AR Homes - Nelson Homes
Brookfield - Northern CA
Brookfield - Southern CA
Hayden Homes - Central Oregon
Hayden Homes - I-5
Hayden Homes - South Idaho
Hayden Homes - South WA
Mayberry Homes - Michigan
Meritage Homes - Austin
Meritage Homes - Charlotte
Meritage Homes - Denver
Meritage Homes - Northern California
Meritage Homes - San Antonio
Meritage Homes - Tampa
Meritage Homes - Tucson
Mitchell & Best Homes
Mungo Homes - Columbia/Sumter
Mungo Homes - Greenville
Mungo Homes - Myrtle Beach
Mungo Homes - Savannah
Mungo Homes - Wilmington
Neal Communities - South
New Tradition Homes - Southwest WA
NewStyle Communities - Charlotte
Rausch Coleman Homes - Birmingham
Rausch Coleman Homes - Houston
Rausch Coleman Homes - Jonesboro
Rausch Coleman Homes - Northwest Arkansas
Rausch Coleman Homes - Oklahoma City
Rausch Coleman Homes - Tulsa
Richmond American - Riverside South CA
Ryder Homes - Nevada
Skogman Homes - Cedar Valley
Simplicity by Hayden Homes
Stanley Martin Homes - Charleston
Stanley Martin Homes - Richmond
The Green Company
Tim O'Brien Homes - Madison
Trilith - McKinney Builders
For more information about the Avid Awards, please visit https://www.avidratings.com/avid-awards.
About Avid Ratings
Avid Ratings is the leading resource for building quality in the world. Dedicated to the homebuilding industry, Avid helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine. For more information, please visit www.avidratings.com.