ARGO Early Detection Monitoring Service (EDMS) Users Experience Record Uptime Evidenced by the 2020 Operational Reliability Results

RICHARDSON, Texas--(BUSINESS WIRE)--ARGO, the leading provider of high-value technology and analytical-sciences software for the financial services and healthcare industries, announced that it is now monitoring and analyzing more than 65 million transactional requests daily, and reviewing more than 250 risk-point KPIs, through its Early Detection Monitoring Service (EDMS).

ARGO customers leverage EDMS to proactively detect and address potential issues within mission-critical operations before they occur. EDMS monitors more than 250 operational metrics in real-time to predict and eliminate issues potentially leading to outages, provide users with direct access to diagnostic data, isolate and resolve short-term and long-term issues along with problematic server processes, and provide reporting data for trend analysis and peer comparisons.

In 2020, ARGO EDMS monitored more than 103,000 desktops nationally, maintained an average response time of 0.19 seconds for the 15.5 billion transactional requests, reported more than 155 high and medium severity incidents, and successfully prevented more than 117,000 hours of desktop outages and lost productivity for organizations using the service. As a result, ARGO customers experienced 99.998 percent uptime availability in their middle-tier servers.

“This past year saw a tremendous increase in devices and applications added to networks and infrastructures, which in turn increased the potential of unforeseen issues, outages and interruptions in service,” said Todd Robertson, Senior Vice President, ARGO. “EDMS was designed specifically to address these problems. Even with the shift to more remote computing, organizations utilizing the solution realized consistent results with EDMS proactive monitoring of their operations, ensuring maximum reliability and uptime.”

For more information about ARGO’s banking and healthcare solutions, please visit the solutions webpage.

About ARGO

Founded in 1980, ARGO develops, installs and supports high-value technology and analytical-sciences software for the financial services and healthcare industries. ARGO currently works with nearly 300 banking customers in all financial services sectors including six of the top 10 banks, and non-bank financial services lenders as well as provides solutions for a leading-edge health care information exchange and major health care providers.