BOSTON--(BUSINESS WIRE)--Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Financial Officer, Doug Wendell. With over two decades of strategic finance experience in the software space, Wendell will help strengthen Cogito’s market position and build the infrastructure to support efficient long-term growth. Wendell will be responsible for leading Cogito’s accounting, financial operations, and planning and analysis functions. Reporting directly to CEO and Co-Founder Josh Feast, he will also lead Cogito's relationships with current and future financing partners.
“Doug’s unique experience and tenure in the industry make him the best candidate to lead our financial team,” said Feast. “We are thrilled to have him on board to help drive sustainable growth within the organization. Doug joins our strong executive team during an exciting time in Cogito’s history. The adoption of hybrid workplace strategies has positioned Cogito to support the modern call center, with a growing remote workforce, through AI-driven technology that delivers the coaching and guidance that agents and managers need.”
Prior to joining Cogito, Wendell was CFO at Quick Base, a cloud-based operational agility software platform vendor. Wendell has extensive experience advising senior software executives in the area of strategic finance. Prior to Quick Base, he served as Managing Director in the Investment Banking Division at Jefferies covering the enterprise software industry. Wendell also served as a Managing Director in the Corporate & Investment Banking Division at Citigroup where he led the software investment banking team.
“Cogito is uniquely positioned to drive more empathy in the human interactions between our customers and their customers,” said Wendell. “Cogito’s human-aware technology for the call center fundamentally changes the service experience for both customers and agents. I’m excited to join an outstanding team to support Cogito’s accelerated growth and momentum.”
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Cogito’s AI Coaching System augments professionals enabling organizations to deliver empathy at scale. The human-aware technology instantly analyzes hundreds of behaviors within conversations to provide live in-call guidance combined with a real-time measure of customer experience. Cogito is augmenting thousands of phone professionals in the world’s most successful enterprises – increasing revenue, enhancing service and elevating the quality of care. Cogito is a venture-backed software company located in Boston, MA. Learn more at www.cogitocorp.com.