Uniphore Hosting Industry Thought Leaders and Will Announce New Innovations for Global Contact Centers at Conversational Automation 2021

Speakers from Cisco, Tech Mahindra, NTT DATA, IDC and More Join Uniphore Executives to Share Insights and News on the Transformation of Contact Centers

PALO ALTO, Calif.--(BUSINESS WIRE)--Uniphore:

What: Uniphore, an early leader in Conversational Service Automation (CSA), invites the media, analysts, bloggers and other industry commentators to its event: Conversational Automation 2021. This virtual event will feature discussions with leading industry experts including John Chambers, former Chairman and CEO of Cisco, Andrea J. Ayers, former President and CEO of Convergys, along with executives from Tech Mahindra, Cisco, NTT DATA, IDC, WNS, PNB MetLife, FirstSource, FE Credit, and PropTiger. Uniphore will also announce new product innovations that transform how companies manage customer service, build trust and automate conversations now and in the future.

When: January 28th, 2021, 8:00 AM – 10:00 AM PST

Why: Join Conversational Automation 2021 to:

• Gather insight, information and future outlook from top executives fueling the transformation of contact centers.
• Better understand the state of the contact center market and what leading companies are doing to succeed amidst new and significant challenges.
• See the latest innovations being announced during the event and gather information for readers, clients and followers.

Where: Register now for Conversational Automation 2021 here: https://www2.uniphore.com/2021-conversational-automation#cfrm

About Uniphore

Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies. Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.