-

Publix Ranked No. 1 Supermarket in America for Customer Service by Newsweek

LAKELAND, Fla.,--(BUSINESS WIRE)--Publix has been named to Newsweek’s 2021 America’s Best Customer Service list, ranking No. 1 in the supermarket category.

“We are honored to be recognized with this award by our customers,” said Publix Director of Communications Maria Brous. “Publix associates work hard to treat our customers like royalty, and we’re grateful to be acknowledged for customer service excellence in our industry.”

More than 25,000 U.S. customers who have purchased, used or researched a product or service in the past three years were surveyed. The final assessment and rankings were based on how likely customers would be to recommend the companies to friends and family, and their evaluation of the companies in the areas of quality of communications, professional competence, range of services, customer focus and accessibility.

The top three to five companies were ranked in each of 160 categories.

Visit newsweek.com/Americas-best-customer-service-2021 to read more about America’s Best Customer Service list, including Publix's ranking in the supermarket category.

Publix, the largest employee-owned company in the U.S. with more than 225,000 associates, currently operates 1,253 stores in Florida, Georgia, Alabama, Tennessee, South Carolina, North Carolina and Virginia. For 23 consecutive years, the company has been recognized by Fortune as a great place to work. In addition, Publix’s dedication to superior quality is recognized among the top in the grocery business. For more information, visit the company’s website, corporate.publix.com.

Contacts

Maria Brous
(863) 680-5339

Industry:

Publix

Release Versions
English

Contacts

Maria Brous
(863) 680-5339

More News From Publix

Publix Announces Board Member Resignation

LAKELAND, Fla.--(BUSINESS WIRE)--Publix Super Markets today announced Michael Graham will resign from its board of directors, effective March 31, 2026. Graham’s decision to resign is due to personal health considerations. The board expressed their appreciation to Graham for his service and dedication to the company. “We are grateful to Michael for serving on our board and for his contributions to Publix. We respect and support his decision to prioritize his health, and we wish him and his famil...

Publix Reports Fourth Quarter and Annual Results for 2025

LAKELAND, Fla.--(BUSINESS WIRE)--Publix’s sales for the three months ended Dec. 27, 2025 were $16 billion, a 2.8% increase from $15.5 billion in 2024. Comparable store sales for the three months ended Dec. 27, 2025 increased 0.7%. The company estimates the increase in sales for the three months ended Dec. 27, 2025 compared to the three months ended Dec. 28, 2024 was 1.3% lower due to the impact of Hurricane Milton in October 2024. Excluding the impact of the hurricane, sales for the three month...

Publix Pharmacy Provides Savings on Certain GLP-1 Medications

LAKELAND, Fla.--(BUSINESS WIRE)--Publix Pharmacy is currently offering savings on select GLP‑1 therapies through a discount card program. For a limited time, eligible Publix Pharmacy customers can have their prescriptions for the newly introduced Wegovy (semaglutide) 1.5 mg or 4 mg tablet filled at pricing starting as low as $149 per month, and Wegovy and Ozempic (semaglutide) 0.25 mg and 0.5 mg injectables starting as low as $199 per month. Obtaining the reduced price Customers can speak with...
Back to Newsroom