Cognex Looks to Medallia to Uncover Customer Sentiment and Deliver Exceptional Experiences

Leading manufacturer puts customers at the center of their business

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Cognex (NASDAQ: CGNX), the world’s leading provider of vision systems, software, sensors and industrial barcode readers used for manufacturing automation, has selected Medallia Experience Cloud to gain deeper insights into customer experience and sentiment.

“Our customers are what fuels our business and we want to deliver the best interactions and experiences possible. Medallia will enable us to understand what our customers want and need and how we can take action to deliver them,” said Michael Bowdoin, vice president of operations for Cognex Corporation.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

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