Returnly Joins Shopify Plus Certified App Program, Becomes Only Return Partner to Achieve SOC 2 Compliance

SAN FRANCISCO--()--Returnly, the leader in digital return experiences, announced that it has successfully completed its Service Organization Control (SOC) 2 Type 1 certification. Additionally, Returnly announced it has been selected for Shopify Inc.’s (NYSE:SHOP) Shopify Plus Certified App program, becoming the first certified return app to achieve this milestone.

Helping our customers operate their business efficiently, profitably and with peace of mind is our top priority,” said Eduardo Vilar, CEO and founder of Returnly. “Our recent certifications show our ongoing commitment to making merchants successful by creating a secure, reliable, and unparalleled shopping experience for their customers.”

Developed by the American Institute of Certified Public Accountants (AICPA), SOC 2 certification is widely recognized as a gold standard for data security and requires companies to establish and follow strict information security policies and procedures. By achieving Type 1 certification, an independent third party has validated the design of Returnly’s controls relevant to security, availability, and confidentiality.

As a member of the Shopify Plus Certified App Program, Returnly adheres to highest standards of app development as set by the Shopify Plus team. It means that Returnly has been vetted so that the Shopify Plus merchants it works with are guaranteed the best in quality, performance, and support. Returnly’s features include:

  • Priority support: Expedited response times in addition to 24/7 support.
  • Maximum reliability: Returnly is designed for uninterrupted uptime with a 99.99% guarantee and seamless rollouts of each release.
  • Enterprise ready security compliance: Trusted and secure information and data handling backed by the highest security standards. Returnly’s completion of the SOC 2 Type I certification ensures that the confidentiality and privacy of user data is held to the strictest guidelines for security, availability, and processing integrity.

Since 2014, Returnly has been committed to helping Shopify Plus merchants automate returns, retain more revenue and build customer loyalty through its instant exchanges and Credit technology. The solution aims to increase conversion rates, minimize operating costs and drive customer loyalty for the merchants. Notable Returnly customers that use Shopify Plus include Thirdlove, UNTUCKit, Outdoor Voices, and Supergoop! among others.

"The Shopify Plus Certified App program is designed to meet the advanced requirements of the world's fastest growing brands," said Loren Padelford, GM Shopify Plus. "We're happy to welcome Returnly to the program, bringing their insight and experience in returns management to the Plus merchant community."

To learn more about Returnly security policies and initiatives, visit its security page or read the security update blog post.

About Returnly

Returnly is the leading provider of digital return experiences for direct-to-consumer brands. Returnly is the only return solution that lets customers get the right item before returning the wrong one. The result is a world-class shopping experience with an average consumer satisfaction score (CSAT) of 91%. Returnly has also developed a turn-key solution around its financial technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns.


Erin Fisher for Returnly

Release Summary

Returnly joins Shopify Plus Certified App Program, becomes only return partner to achieve SOC 2 compliance.


Erin Fisher for Returnly