Allego Introduces Call Coaching, Bringing Conversation Intelligence and Inline Coaching to Real Customer Interactions Captured Within Its Learning and Readiness Platform

New capability empowers sales enablement and training teams with actionable insights into individual and team performance

NEEDHAM, Mass.--(BUSINESS WIRE)--Allego, provider of the market-leading learning and readiness platform for sales and other business-critical teams, today announced the availability of Call Coaching, a new capability powered by conversation intelligence that combines insights with action, giving enablement and training teams deeper visibility into the impact of their efforts. By automatically importing and analyzing all recordings of reps’ conversations with prospects and customers, executives and managers now have visibility into real-world performance and the ability to act on those insights to drive targeted coaching and training, all within Allego’s learning and readiness platform.

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“In today’s increasingly remote professional world, which has only been compounded by recent events, organizations need a tool that provides an end-to-end view of their enablement process, from onboarding, to messaging launches, to everyday execution and skills coaching,” said Andre Black, VP of Products at Allego. “Built as part of Allego’s platform, our Call Coaching capability automatically provides sales and services leaders visibility into live conversations from the field, combined with the power of Allego’s full learning and readiness suite, to seamlessly act on those insights for targeted coaching, training, and enablement initiatives.”

The new capability allows sales and services leaders and front-line managers a frictionless way to access recorded calls and web conferences and highlight specific moments to help assess rep competency and to better support deals. This is achieved by analyzing whether reps can fluently articulate value, differentiate from competition, and adhere to key processes. For example, with Allego’s Call Coaching capability sales leaders and managers get the benefit of knowing whether individuals or teams are talking more than listening during customer calls, providing the right responses when asked about price or timelines, articulating the right responses to objections, and more.

Insights from Call Coaching can be combined with individual rep’s call performance and learning data from other areas of the Allego platform for a 360-degree view of team competency. Leaders and managers are able to use these insights to provide immediate feedback and coaching right in-line at various points throughout a conversation using Allego’s advanced video coaching solution. This is achieved by giving enablement and training teams the ability to find and clip out key moments within actual call videos to quickly enhance with quiz questions, interactive prompts, polls, and knowledge checks in order to create high-impact learning content featuring footage of top people “in the wild.” They can also intersperse this highly engaging learning content into best practice recommendation engines and libraries for just-in-time learning as well as other courses and learning paths to increase learner engagement. On top of that, they can assign reps to turn in actual recordings of their best sales calls as messaging certification submissions.

“Our top priority is to help managers engage and develop their staff into high performing talent. Allego plays a key role in client successes by providing the tools to share information and collaborate effectively as well as train and coach as efficiently as possible,” said Tim Hagen, President of Progress Coaching. “By adding Call Coaching to the Allego platform, and giving organizations an even greater level of visibility into the impact of their efforts, Allego is reaffirming its commitment to providing a truly end-to-end learning and readiness suite.”

From a rep’s perspective, Call Coaching eases the burden by taking automated notes for them in real-time and identifying action items after calls so reps can focus during conversations and listen more actively. Fully integrated with CRM systems, Call Coaching helps them transition accounts to other reps, or communicate with their post-sale teams more quickly and easily, by automatically generating a record of key information about the sales interactions associated with the account or opportunity.

For more information about Allego’s Call Coaching capability, or to learn more about the Allego learning and readiness platform, visit: https://www.allego.com/

About Allego

Allego’s agile learning and readiness platform ensures that sales reps and other key employees have the skills and timely knowledge to make the most of each selling situation or initiative. Instead of traditional onboarding and training marathons–which are rapidly outdated and quickly forgotten– enablement and training teams use Allego to deliver the fresh, bite-sized learning that employees need to close deals in today’s dynamic business environment. Content is personalized and mastered through reinforcement, on-the-job coaching, and peer collaboration. Hundreds of thousands of professionals use Allego to onboard faster, deliver consistent messaging, rapidly adopt best practices, coach and practice more frequently, and collaborate more effectively. To learn more about Allego and agile learning and readiness, please visit www.allego.com.