Remote Workers Struggling With Technical Skills and Work-From-Home Culture

New report highlights need to assess ‘remote readiness’ among the workforce

TRUMBULL, Conn.--()--The world is adapting to mass homeworking. However, a new report from Questionmark, the online assessments provider, reveals that many employees lack the skills and culture to maintain productivity remotely.

Many leaders simply don’t have the information they need about how effective their team members are to decide how to make changes for the better.

Behavioral, technical and cultural barriers are coming to light.

  • Lack of technical knowledge – use of video conferencing and collaboration technologies is soaring.1 Workers are having to adapt without the time for training or to assimilate how video conference culture can differ.
  • Creating a professional environment –50% of home workers have unexpectedly found a child or a pet burst onto their screen during an important video conference.2 This reflects the challenges in creating a work environment at home.
  • Tech-related tension – human resources leaders are worried about the emotional stress that technology is causing workers.3 It is too easy for arguments and fallouts to come from misunderstandings when using new methods of communication.
  • Lack of homeworking ‘soft skills’ – ‘soft skills’ such as communication, self-discipline, trustworthiness and adaptability4 are more important to working from home than technical know-how. These skills may not have been developed back at the office.
  • Differing expectations – ‘working from home’ means different things to different workers. For some, it is interpreted as carrying out a normal day’s work. To others, it means listening out for the phone whilst gardening, relaxing or home schooling.
  • Compromised security – the average data breach costs an organization $3.92m5. Many are caused by human error. Working remotely for the first time increases the risks. Some 32% of all data breaches involve phishing, and 29% stolen credentials6.

Download and read the full report.

John Kleeman, Founder and Executive Director of Questionmark said: “a month in to mass remote working and it’s becoming clear that parts of the workforce do not have the cultural or technical skills needed for working from home.”

For more of the story, see the full press release here.

About Questionmark

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark's cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S. and European-based data centers.





5 According to IT consultancy IBM:

6 According to telecoms company Verizon:


US: Kristin Bernor, head of external relations, Questionmark at or 203.349.6438

UK: James Boyd-Wallis at or 07793 021 607


US: Kristin Bernor, head of external relations, Questionmark at or 203.349.6438

UK: James Boyd-Wallis at or 07793 021 607