Global UCaaS Market Size is Expected to Grow from USD 15.8 Billion in 2019 to USD 24.8 Billion by 2024 -

DUBLIN--()--The "Unified Communications as a Service Market by Component (Telephony, Unified Messaging, Conferencing, and Collaboration Platforms and Applications), Organization Size (SMEs and Large Enterprises), Vertical, and Region - Global Forecast to 2024" report has been added to's offering.

The UCaaS market size is expected to grow from USD 15.8 billion in 2019 to USD 24.8 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 9.5% during the forecast period.

Growing demand for Unified Communications as a Service (UCaaS) solutions along with the increasing number of SMEs and their demand to streamline the business communications to drive the adoption of UCaaS solutions

The key factors driving the growth of the UCaaS market include increasing demand for UCaaS from both large enterprises and SMEs, and growing trends toward mobility and Bring Your Own Device (BYOD).

Based on components, the telephony segment to hold the largest market size during the forecast period

Telephony includes cloud PBX and Cloud VoIP technologies, which use softphones to communicate. However, collaboration platforms and applications is growing at the highest CAGR and will have high potential during forecast period.

Based on verticals, the telecom and IT segment to hold the highest market share in 2019 during the forecast period

Increasing budget constraints, cost-effective infrastructure solutions are becoming essential in the telecom and IT industry. Thus, this industry focuses on lowering IT budgets, especially SMEs, by leveraging cloud-based Unified Communications (UC) solutions. UCaaS solutions are increasingly gaining traction in this sector globally; this can be attributed to their high adoption of BYOD and enterprise mobility trends.

Based on regions, APAC to grow at the highest CAGR during the forecast period

The high growth of the market in APAC is attributed to a large number of SMEs in the region and the increasing adoption of UCaaS solutions. IT service providers are increasingly adopting UC due to the significant benefits of increasing enterprise productivity. Moreover, rising cloud adoption initiatives are propelling the demand for UCaaS solutions across the region.

Key benefits of the report

  • The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall UCaaS market and the subsegments.
  • This report would help stakeholders understand the competitive landscape and gain insights to better position their businesses and plan suitable go-to-market strategies.
  • The report would also help stakeholders understand the pulse of the market and provide them with information on the key market drivers, restraints, challenges, and opportunities

Key Topics Covered:

1 Introduction

1.1 Objectives of the Study

1.2 Market Definition

1.2.1 Inclusions and Exclusions

1.3 Market Scope

1.3.1 Market Segmentation

1.3.2 Regions Covered

1.4 Years Considered for the Study

1.5 Currency Considered

1.6 Stakeholders

2 Research Methodology

2.1 Research Data

2.1.1 Secondary Data

2.1.2 Primary Data

2.2 Market Breakup and Data Triangulation

2.3 Market Size Estimation

2.4 Market Forecast

2.5 Competitive Leadership Mapping Research Methodology

2.5.1 Vendor Inclusion Criteria

2.6 Assumptions for the Study

2.7 Limitations of the Study

3 Executive Summary

4 Premium Insights

4.1 Attractive Opportunities in the Unified Communications as a Service Market

4.2 Market in North America, By Component and Vertical

4.3 Market in Europe, By Component and Country

4.4 Market in Asia Pacific, By Component and Vertical

5 Market Dynamics

5.1 Introduction

5.1.1 Drivers

5.1.2 Restraints

5.1.3 Opportunities

5.1.4 Challenges

5.2 Use Cases

5.2.1 Attraqt Leveraged RingCentral's Mobile Cloud-Based Communications Solution to Tackle Its Mobile and Distributed Workforce Needs

5.2.2 Deployed Unified System to Save Cost and Improve Employee Experience Using Mitel's Business Phone Systems

5.2.3 Cost and Time Saving, and Increase in Organizational Agility and Speed Using Meeting Solutions

6 Unified Communications as a Service Market By Component

6.1 Introduction

6.2 Telephony

6.3 Unified Messaging

6.4 Conferencing

6.5 Collaboration Platforms and Applications

7 Unified Communications as a Service Market By Organization Size

7.1 Introduction

7.2 Large Enterprises

7.3 Small and Medium-Sized Enterprises

8 Unified Communications as a Service Market By Vertical

8.1 Introduction

8.2 Banking, Financial Services, and Insurance

8.3 Telecom and IT

8.4 Consumer Goods and Retail

8.5 Healthcare

8.6 Public Sector and Utilities

8.7 Logistics and Transportation

8.8 Travel and Hospitality

8.9 Others

9 Geographic Analysis

9.1 Introduction

9.2 North America

9.3 Europe

9.4 Asia Pacific

9.5 Middle East and Africa

9.6 Latin America

10 Competitive Landscape

10.1 Introduction

10.1.1 Visionary Leaders

10.1.2 Dynamic Differentiators

10.1.3 Innovators

10.1.4 Emerging Companies

11 Company Profiles

11.1 Introduction

11.2 RingCentral

11.3 BT

11.4 Verizon

11.5 Orange S.A.

11.6 8x8

11.7 Cisco

11.8 Google

11.9 Microsoft

11.10 LogMeIn Inc.

11.11 Mitel

11.12 DialPad

11.13 Fuze

11.14 StarBlue

11.15 Windstream

11.16 Alcatel-Lucent Enterprise (ALE)

11.17 NTT Communications

11.18 Vonage

11.19 Intrado Corporation (Formerly West)

11.20 Masergy

11.21 Revation Systems

For more information about this report visit

Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900