Brinks Home Security Ranked #1 in Customer Satisfaction by J.D. Power

Second consecutive award includes top rankings in quality, price, and installation

DALLAS--()--Brinks Home SecurityTM, one of the nation’s leading home security providers trusted by more than one million Americans, is proud to have been awarded the J.D. Power #1 in Customer Satisfaction with Pro-Installed Home Security Systems title for the second year in a row. J.D. Power is a global market research organization that conducts yearly surveys of customer satisfaction.

The title of #1 in Customer Satisfaction is based on a number of factors that were evaluated in the J.D. Power 2019 Home Security Satisfaction StudySM. The award names Brinks Home Security best in professional monitoring, price, quality of home security systems, billing & payment, and purchase & installation based on over 5,000 responses from home security customers.

Being named #1 in Customer Satisfaction was a big moment for us last year, so to earn this title twice in a row is something we’re exceptionally proud of,” said Jeff Gardner, President and Chief Executive Officer of Brinks Home Security. “Our customers have always been our highest priority, and we are honored that they trust us to protect their homes and families – the things they value most. We’re looking forward to another year of setting the bar higher for the smart home security industry.”

Brinks Home Security provides a selection of smart home security products available to Americans at every price point. The company’s products and services are designed with reliability and customer convenience as a priority. Offering security services that are second to none, Brinks Home Security has industry-leading emergency response times and answered 2.3 million alarms last year at U.S.-based 24/7 monitoring centers.

In addition to being ranked #1 in Customer Satisfaction for two years running, Brinks Home Security was awarded the same title by J.D. Power in 2016, ranking highest in system reliability, effectiveness, and speed of monitoring response.

To learn more, please see the J.D. Power 2019 Home Security Satisfaction StudySM.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

About Brinks Home Security

Brinks Home SecurityTM is one of the largest smart home security and alarm monitoring companies in the United States, providing simple, affordable, personalized, and reliable products and services since 1994. Headquartered in Dallas, Texas, Brinks Home Security is trusted by millions of residential customers and commercial clients with monitored home and business security system services. Brinks Home is supported by the nation’s largest network of independent Authorized Dealers, providing products and support to customers in the U.S., Canada, and Puerto Rico. The Company was #1 in J.D. Power’s Home Security Satisfaction StudySM in 2016, 2018, and 2019, and was named the 2016 “Connected Home Security Company of the Year” and 2017 “Connected Home Automation Company of the Year” by IoT.


Houston Holmes

Release Summary

Brinks Home Security has been awarded the J.D. Power #1 in Customer Satisfaction with Pro-Installed Home Security Systems title for 2 years running.


Houston Holmes