SAN MATEO, Calif.--(BUSINESS WIRE)--IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that it was identified as the most innovative privately-owned CPaaS provider in the 2019 Frost & Sullivan Radar for the CPaaS industry. The Radar, conducted by research and consulting firm Frost & Sullivan, is an analysis of the competitive strengths and opportunities of a select group of providers who demonstrate best practices in their industry.
According to Frost & Sullivan research, the global CPaaS market is in a high growth stage, driven by innovative new features and capabilities being delivered by CPaaS providers, and increased interest and adoption of API-driven communications services by customers of all sizes. CPaaS solutions, such as IntelePeer’s Atmosphere® CPaaS, provide a powerful and flexible toolset to create communications-enriched applications that are tightly integrated within business workflows.
“IntelePeer is driving significant innovation in the market by bringing the next wave of CPaaS (‘CPaaS 2.0’) to enterprises and their business users,” said Michael Brandenburg, Industry Analyst at Frost & Sullivan. “Along with delivering enterprise-grade network reliability, security, and customer support, IntelePeer is making programmable communications more accessible to business users, channel partners and non-developers.”
Atmosphere® CPaaS delivers global voice and messaging capabilities, communication APIs, workflow automation, and AI-enabled analytics that enable enterprises to achieve digital transformation goals and create a better experience for customers and employees. IntelePeer provides the ability to interconnect with customer networks and deliver its voice and messaging services, which is a key differentiator to purely over–the-top CPaaS providers. In the Radar, Frost & Sullivan notes, “with its Atmosphere® Communications Platform, IntelePeer controls its own technology development and product roadmaps, enabling fast innovation to respond to a rapidly evolving CPaaS market.”
With a platform designed with the business user in mind, Marketing, Sales, IT, HR, Finance, and Customer Service departments can leverage ready-to-use applications to automate business processes, improve customer and employee experience through self-service, and engage customers, employees, and partners with outbound notifications. Developers can build communications-enabled applications and deeper customization with open APIs and third-party integrations for popular business systems such as CRM, WFM, billing and payroll, and others. Businesses leveraging Atmosphere® CPaaS can realize benefits including increasing customer engagement and revenue by over 40% while reducing key operating costs by over 60%.
“At IntelePeer, we believe that every individual contributor in a business can play a major role in helping a company reach its digital transformation goals, which is why we have designed our products to put business process automation, AI, and other capabilities at the fingertips of developers and non-technical users alike,” said Frank Fawzi, CEO & President at IntelePeer. “We are proud to be recognized for pioneering this new wave of CPaaS and aren’t slowing down when it comes to helping our partners, customers, and the market accelerate innovation and transform their business.”
About the Frost Radar
The Frost Radar reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.
IntelePeer delivers an omni-channel communications platform built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. It’s time to move beyond basic communications! Visit www.intelepeer.com to learn more.