BOSTON--(BUSINESS WIRE)--Acorio, the largest pure-play ServiceNow consultancy, has acquired BusinessForward, a leading management consulting firm that helps IT, HR and other Corporate leaders derive the most from their investment in Enterprise Service Management (ESM) and Human Capital Management (HCM) investments. The acquisition was completed on May 29, 2019. Financial terms were undisclosed.
“We are thrilled to merge forces with BusinessForward and boost our advisory capabilities,” Ellen Daley, CEO, Acorio, said. “The ServiceNow journey has accelerated over the past six months, and we are seeing our clients demanding new kinds of transformational engagements. As a result, Acorio has made significant investments on the critical requirements of a transformational consultancy: people, process and technology. The BusinessForward team reflects another significant advance in our ability to drive tangible business outcomes for our global C-level clients.”
Founded in 2006 by John Huckle, BusinessForward has established itself as a leader in Service Management transformations, consulting to IT and HR leaders in Fortune 500 companies. Says Daley, “BusinessForward brings us vast experience in leading complex, enterprise-wide transformations for leading global organizations will bring our client base improved outcomes.”
This acquisition underscores a significant pivot currently underway in the ServiceNow Partner ecosystem, driven by these changing client needs. In a study released earlier this year, Acorio found that service management has fanned out beyond its traditional roots in IT to other parts of the organization. In the first-ever Global ServiceNow research report from Acorio, the data shows that a majority of respondents have implemented two or more applications, and 12% have already implemented four or more platform elements - spanning diverse company functions including Human Resources, Legal, and Customer Service.
“It’s a tremendous day for BusinessForward and its clients,” Huckle said. “This is an extension of our joint abilities to serve our clients in a deeper and more tangible way. For Acorio’s client base, BusinessForward’s expertise will help them better align ServiceNow to its broader transformative business technology needs.”
It’s been an impressive few weeks for Acorio, who earlier this month was named by Inc. Magazine as one of the top 346 Best Workplaces in the US, and earned its 3rd consecutive placement on Boston Business Journal’s 2019 Fast50 list – which details the fifty fastest-growing companies in the state of Massachusetts based on their year-over-year revenue growth.
Founded in 2013 by a team of consulting veterans and visionaries, Acorio is the largest pure-play ServiceNow consultancy in the world, focusing 100 percent on ServiceNow since its inception. Headquartered in Boston, MA, Acorio has nine regional hubs across the U.S. and an international presence in the Netherlands, Australia, and Spain. Acorio offers the credibility of over 600+ successful ServiceNow transformations and the right recipe of expert guidance and inspiration across process, technology, and Organizational Change Management. The firm is a Gold Services and Gold Sales ServiceNow Partner and one of the top ten Global ServiceNow. partners for certifications. Acorio was recently named Best-of-the-Best professional service firms on SPIs annual list and made the Inc. 5000 list in 2018.