A key factor driving the market’s growth is the effective enterprise IT service incident and problem management. ITSM solutions enable effective IT incident and problem management across a wide range of enterprises and verticals. ITSM solutions streamline the service restoration process after incidents that cause service disruption. They provide IT service delivery managers and other users omnichannel transparency and support related to efficient incident identification, capturing, and the prioritizing depending on organizational goals and objectives.
This market research report on the global ITSM market 2018-2022 provides an analysis of the most important trends expected to impact the market outlook during the forecast period. Technavio predicts an emerging trend as a major factor that has the potential to significantly impact the market and contribute to its growth or decline.
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In this report, Technavio highlights the advent of advanced technologies as one of the key emerging trends in the global ITSM market:
Global ITSM market: Advent of advanced technologies
Numerous advanced technologies have been implemented in enterprises across the world. The advent of advanced technologies such as machine learning, predictive analytics, blockchain, Big Data, Internet of Things, augmented reality, and virtual reality will increase the adoption of advanced ITSM solutions by enterprises.
“For example, AI-powered ITSM solutions are expected to leverage multiple AI technologies and techniques to incorporate advanced features such as the automatic categorization of tasks and requests, automated and intelligent incident routing, proactive incident detection using deep learning, pattern recognition using clustering, effective correlation for performance optimization, and the use of predictive analytics to mitigate problems and incidents before they occur into ITSM solutions,” says a senior analyst at Technavio for research on IT professional services.
Global ITSM market: Segmentation analysis
This market research report segments the global ITSM market into the following end-users (IT and telecom, BFSI, and public sector) and key regions (the Americas, APAC, and EMEA).
The IT and telecom segment held the largest market share in 2017, accounting for nearly 26% of the market.
The Americas held the highest share of the global ITSM market in 2017, accounting for a market share of approximately 51%. The market share occupied by this region is anticipated to decrease by nearly 3% during 2018-2022.
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Some of the key topics covered in the report include:
- Market ecosystem
- Market characteristics
- Market segmentation analysis
- Market sizing
- Market size and forecast
Five Forces Analysis
- Regional comparison
- Key leading countries
- Vendors covered
- Vendor classification
- Market positioning of vendors
- Competitive scenario
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