2018 Knowledge Management Product and Market Report - ResearchAndMarkets.com

DUBLIN--()--The "2018 Knowledge Management Product and Market Report" report has been added to ResearchAndMarkets.com's offering.

The growing interest in KM is attracting new vendors and driving a major round of investment in some of the existing solutions.

Knowledge management, a mature sector, is experiencing a long-overdue resurgence in 2018. KM has become revitalized because of the convergence of several industry trends, particularly the growing interest in incorporating artificial intelligence (AI) into contact center solutions. AI solutions require a source of knowledge, and KM solutions can address this need by providing a centralized repository for information gathered from across the enterprise.

The new generation of KM solutions is up to the digital challenge. Today's KM solutions are built to run in the cloud, gather information efficiently, with content management capabilities to collect and prepare data from an unlimited number of sources, and utilize sophisticated search software to quickly deliver it to users. The newer and more flexible KM solutions also incorporate responsive design techniques so that content can be delivered to different constituents (internal and external) in a variety of channels.

Timely, In-Depth and Insightful Analysis:

The inaugural edition of this Knowledge Management Product and Market Report thoroughly analyzes this mature yet reemerging IT sector: the vendors, their offerings, the functional capabilities of the knowledge management (KM) solutions, best practices, product pricing, and more.

The Report analyzes in detail 5 vendors with diverse offerings that address customer service, contact center and other enterprise uses: ComAround, MindTouch, Panviva, Upland Software and Verint Systems.

Key Topics Covered:

1. Executive Summary

2. Introduction

3. Research Methodology

4. Service Delivery Models

5. What is Knowledge Management?

6. Knowledge Management Trends and Challenges

7. Knowledge Management Market Innovation

8. Knowledge Management is a Requirement in the Digital Era

9. The Knowledge Management Process: Knowledge Asset Lifecycle Management

10. Knowledge Management Market Activity

11. Knowledge Management Market Projections

12. Knowledge Management Competitive Landscape

13. Knowledge Management Vendors and Solutions

14. Implementation Analysis

15. Knowledge Management Uses, Benefits and Return on Investment

16. Knowledge Management Pricing

17. Company Reports

  • ComAround Scandinavia AB
  • MindTouch
  • Panviva Pty. Ltd.
  • Upland Software, Inc.
  • Verint Systems

For more information about this report visit https://www.researchandmarkets.com/research/w8dlkt/2018_knowledge?w=4

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Information Management

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Information Management